We are here to serve the public and believe that everyone has the right to be heard, understood and respected.
Our staff also have the right to work in a safe environment, free from harassment and discrimination based on the Human Rights and Anti-Discrimination Policy (HRAP).
We understand that people can become upset or angry when their matter is not being dealt with as they might wish, but aggressive or abusive behaviour is unacceptable.
Unacceptable behaviour includes language or actions that may cause staff to feel afraid, threatened or abused. This behaviour includes comments that are discriminatory or harassing, including racial harassment and sexual harassment. Some examples include threats, verbal abuse, derogatory or insulting remarks, rudeness, profanity and yelling. It may also include excessive calls, emails or other communications.
When a service user behaves in an unacceptable way, we may decide to: