The Policy, Planning, Finance & Administration (PPFA) Division provides shared financial, administrative and leadership services. It supports Infrastructure Services, Development & Growth Services and their Deputy City Managers. This support helps the divisions focus on serving Toronto residents and businesses. We are committed to providing high-quality services throughout the planning process. We value feedback as it helps us maintain high standards and improve our services.
A complaint is an expression of dissatisfaction with the City’s services, programs, or staff. This could include issues related to PPFA staff or the quality of service you received from the division.
Before submitting a formal complaint, we recommend reviewing the The City of Toronto's Service Promise & Standards to better understand the general response timelines. If possible, discuss your complaint directly with the PPFA staff member involved in the issue.
If the issue is not resolved, you may request to speak to the staff member’s supervisor or manager for further assistance. If you remain unsatisfied, you may submit a formal complaint.
To submit a complaint, please email PFPA@toronto.ca with the details of your concern.
After completing the complaints process, if you feel you have been treated unfairly or received unfair service, you can contact Ombudsman Toronto.
We welcome your comments and suggestions regarding PPFA services and support. Your feedback is valuable in helping us assess and enhance our processes.
To submit comments, please email PPFA@toronto.ca.
A compliment is an expression of appreciation for the service provided by PPFA staff or the division as a whole. Your positive feedback is important to us and helps recognize our staff’s dedication.
To submit a compliment, please email PPFA@toronto.ca
Compliments will be forwarded to the relevant staff and shared with the management team. Unless a response is requested, we typically do not reply to compliments.