Feedback from our customers is critical to our success. We are committed to listening and improving our services and in treating our customers in an open, transparent and timely manner.
This complaint handling procedure is established to provide the public with clear steps to follow when making a complaint and to ensure each is handled fairly and efficiently.
If you have a concern or complaint about a City vehicle or how it is being operated, we want to hear about it. Please call 311 to have the following issues addressed:
If your complaint is specific to Fleet Services Division, please contact Leo Sansone at 416-392-5016 or send an email to firstname.lastname@example.org.
If you are not satisfied with the response from Stage 1, please contact Lloyd Brierley, General Manager of Fleet Services, at 416-392-7301 or send an email to Lloyd.Brierley@toronto.ca
Monday to Friday from 8:30 a.m. to 4:30 p.m. or please leave a message and your call will be returned within three business days.
If you are not satisfied with the outcome, please have copies of the original complaint and responses and send them to the Office of the Ombudsman. All complaints will be logged and tracked from initial receipt throughout the entire process until the complaint is resolved.