Toronto Fire Services (TFS) provides efficient public safety to the citizens who live and work in Toronto and recognizes the outstanding work of the women and men who provide these services. With this great responsibility, there are occasions as public servants that the quality or way services are provided, come into question. While these are limited occasions, we encourage you to share your experience. We use feedback to monitor and improve our services for the benefit of all our customers and the public.
TFS offers many services to the public. Please review the following links to services in case there is a direct contact to address your enquiry regarding: Fire Prevention Inspections and Enforcement, Special Occasion Permits, Toronto Fire Services Careers, Emergency Incident Reports, False Fire Alarm Charges, To Book a Fire Station Tour or Truck Visit.
Thank you for your interest in our fire department patches. These patches are an integral part of our uniform, symbolizing the dedication of our firefighters. Due to security reasons, we are unable to distribute patches. We hope you understand our commitment to maintaining safety and security within our department and deeply appreciate your support and recognition of the bravery and selflessness represented by our uniform.
Toronto Fire Services handles all complaints related to:
Complaints may be made by using our online form. Complaints received are reviewed promptly and every effort is made to resolve them as quickly as possible. Any correspondence and/or complaint that contains profanity, rude or inappropriate language will not receive a response.
After you have gone through the Divisional process for complaints, the Deputy City Manager’s Offices and the City Manager’s Office can further review and investigate escalated complaints about a service, process or staff.
If you have completed the City’s internal complaints process, including escalations, and are unsatisfied with the result, you can request a request a review by Ombudsman Toronto. Ombudsman Toronto is an independent and impartial office.
An opinion or suggestion about a service, program, or staff member.
Unless otherwise requested, comments will not be responded to but will be forwarded to the appropriate management staff and shared with other relevant staff.
Compliments are praise or expression of approval for Toronto Fire Services programs, staff members or service delivery.
Our team works hard to provide the best possible service, and it’s wonderful to hear that our efforts made a difference for you. Your feedback not only boosts morale but also encourages us to continue striving for excellence. Thank you for taking the time to share your positive experience.
Unless otherwise requested, compliments will not be responded to but will be shared with the appropriate management staff.