Toronto Fire Services’ administration recognizes the outstanding work of the men and women of Toronto Fire Services to provide public safety to the citizens who live and work in Toronto. With this great responsibility, there are occasions as public servants that the quality or manner in which we provide the service comes into question. While these are limited occasions, it is important as part of our accountability that we respond to the public to clarify and address their concerns.

Online Complaints/Compliments Form

Complete this form if you wish to submit a complaint or compliment to Toronto Fire Services (TFS). Complaints are checked Monday to Friday during regular business hours. Once your complaint is received, you will be contacted within 2 business days and you will be provided with a Complaint Tracking Number.

Compliments will be passed along to the appropriate staff.