Please contact 311 to report a missed waste collection.
If you have a compliment, please contact us with the details by email or mail:
General Manager’s Office, Solid Waste Management Services
Toronto City Hall
100 Queen St. W., 25th Floor East Tower
Toronto, ON M5H 2N2
Attn: Tamara Staranchuk
A complaint can be about one or more of the following categories:
Please contact 311. A Service Request will be issued to a Solid Waste Manager for investigation and you will be given a reference number. Should the Manager deem a complaint to be serious, the complaint will be escalated to the Director, and if necessary, the General Manager for information and direction. All complaints will be investigated and resolved within 30 days.
If you are not satisfied with the outcome of your complaint and wish to pursue it further, please write or email the General Manager of Solid Waste who will review the complaint. You must include the 311 reference number of the initial complaint in your correspondence. All complaints will be investigated and resolved within 30 days.
General Manager’s Office, Solid Waste Management Services
Toronto City Hall
100 Queen St. W., 25th Floor East Tower
Toronto, ON M5H 2N2
Attn: Tamara Staranchuk
Should you remain dissatisfied, if appropriate, you may correspond with the City of Toronto’s Ombudsman’s Office.