Solid Waste Management Services is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector solid waste, including garbage, recyclables, organics, yard waste, electronics and household hazardous waste. The Division manages four collections yards, one maintenance yard, seven transfer stations, six household hazardous waste depots, two organics processing facilities, Green Lane Landfill and 160 former landfills.
The Division’s customers include:
Collections & Litter Operations provides collection of Garbage, Blue Bin Recycling, Green Bin Organics, Yard Waste, Oversized and Metal Items for single family homes, multi-residential properties, non-residential customers (e.g. small businesses, charities), schools, City Divisions, Agencies and Corporations.
They also provide litter cleaning operations on sidewalks across the city, and service litter receptacles throughout city streets and parks. In addition, they provide services to special events, including the provision of Blue and Green Bins and collection of the materials.
The Customer Service & Waste Diversion Operations section was established to support the Division in its goal of improving customer service and implementing new diversion initiatives.
Community Environment Day events are also overseen by Collections & Litter Operations.
Transfer Station & Landfill Operations is responsible for managing the performance and maintenance of the City’s network of seven transfer stations, six household hazardous waste depots, haulage logistics and roll-off services, the Green Lane Landfill, and numerous closed landfill sites. The section is also responsible for the upkeep and repairs of an additional four operating and maintenance yards.
The seven transfer stations are strategically located across the city to allow for the efficient and cost effective receipt and transfer of all garbage, recycling, organics, yard waste, electronics and household hazardous waste from the City’s collection programs, as well as from business owners and residents of the City of Toronto. The waste materials are loaded onto tractor trailers and transferred to various processing facilities and/or to landfill for final disposal.
Policy, Planning & Outreach is responsible for monitoring trends in the solid waste industry and advising on policy and planning of new programs, program enhancements and new technologies. It provides technical review and comments on internal and external regulations, legislation, statutes and policies.
The section coordinates research, design and drafting of harmonized programs, policies, eligibility criteria and bylaws to support operations. In addition to working with various orders of government to coordinate new policies and programs and their impacts to residents of Toronto, the section is also responsible for community and stakeholder outreach, working closely with the media to provide messaging on new and upcoming policy/program changes, as well as setting guidelines and policies for health and safety and environmental compliance for the entire Division. It also focuses on establishing Toronto as the first municipality in Ontario to have a circular economy.
Business Services manages the Division’s financial planning, accounting, procurement, contract management and IT-related functions. The section is responsible for the Division’s operating and capital budgets and related reporting obligations, and managing the Division’s accounting-related activities. The section is also responsible for managing Divisional procurement plans and initiatives as well as providing oversight and administration of the Division’s contract portfolio including contract life-cycle management and compliance-related activities. In addition, the section provides internal IT support and is responsible for delivering the divisional IT project portfolio and managing the development, implementation and sustainment of Divisional IT assets and applications.
Infrastructure & Resource Management is responsible for the Division’s physical assets throughout their complete lifecycle, from initial design and construction; to commissioning and start-up; to meeting major maintenance and rehabilitation requirements during the life of the asset; to the eventual retirement and disposal of the asset. In addition, the section is responsible for the management of contracts for processing of recycling, organics, yard waste, mattresses and ceramics from the City’s collection programs as well as the sales of separated recyclables to market. Materials are transferred to various facilities (City-owned and non-City-owned) for processing and sales.
This section oversees roughly $600 million in assets consisting of 13 maintenance and operating yards, seven transfer stations, six household hazardous waste depots, two organics processing facilities, over 750 fleet assets; and over 1.5 million bins and carts.