Solid Waste Management Services is responsible for collecting, transporting, processing, composting and disposing of municipal and private sector solid waste, recyclables, organics, electronics waste and household hazardous waste. The division manages 13 maintenance and operating yards, two single-stream recycling facilities, one organics processing facility, seven transfer stations and household hazardous waste depots and the Green Lane Landfill.

Complaint – Property Damaged

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 30 days
  • Internet Self Serve: (Complete Online) Not available

Operator/Operations Complaint

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 30 days
  • Internet Self Serve: (Complete Online) Not available

Operator/Operations Compliment

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time (Length of time to complete your request) 30 days
  • Internet Self Serve: (Complete Online) Not available

Day Time Collection – Not Picked Up**

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Tuesday – Friday)*
  • Internet Self Serve: (Complete Online) Metals items, Electronics and HHM SRs not available oniline. All others available online

**Garbage, Recycling, Organics, Yard Waste, Christmas Trees, Bulky Furniture and Metal items, Electronics, Household Hazardous Waste

*If missed collection is reported before 2 p.m. on the scheduled collection day, pick up is same day. If missed collection is reported after 2 p.m. on the scheduled collection day, pick up is the following business day.

Day Time Collection – Multiple Addresses Not Picked Up **

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 24 hrs (Tuesday – Friday)
  • Internet Self Serve: (Complete Online) Not available

** Garbage, Recycling, Organics, Yard Waste, Christmas Trees, Bulky Furniture & Metal items, Electronics, Household Hazardous Waste.

Night Time Collection: Not Picked Up **

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Monday – Thursday)
  • Internet Self Serve: (Complete Online) Metals items, Electronics and HHM SRs not available oniline. All others available online

** Garbage, Recycling, Organics, Yard Waste, Christmas Trees, Bulky Furniture & Metal items, Electronics, Household Hazardous Waste

Night Time Collection – Multiple Addresses Not Picked Up **

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 24 hrs (Monday – Thursday)
  • Internet Self Serve: (Complete Online) Not available

** Garbage, Recycling, Organics, Yard Waste, Christmas Trees, Bulky Furniture & Metal items, Electronics, Household Hazardous Waste

All Customers – Organic Container – Missing/Damaged

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) Seven days
  • Internet Self Serve: (Complete Online) Not available

All Customers – Request for Pick Up – Hazardous Waste

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Yes

Blue Bin/Garbage Bin – Investigate a missing Bin

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online)

Not availableBlue Bin/Garbage Bin – Repair [repair or replace broken Bin]

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) Seven days
  • Internet Self Serve: (Complete Online) Yes

Blue Bin/Garbage Bin – Deliver a new Bin/additional Bin

  • Investigation Time: (Length of time to investigate your request)
    N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Yes

Blue Bin/Garbage Bin – Exchange

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Yes

Blue Bin/Garbage Bin – Exchange – Pick up a wrongly delivered Bin

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Not available

Day Time Customers – Not Picked Up**

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Tuesday – Friday)*
  • Internet Self Serve: (Complete Online) Not available

** Garbage, Recycling, Organics, Yard Waste, Christmas Trees, Bulky Furniture & Metal items, Electronics, Household Hazardous Waste

* If missed collection is reported before 2 p.m. on the scheduled collection day, pick up is same day. If missed collection is reported after 2 p.m. on the scheduled collection day, pick up is the following business day.

Day Time Front End Customers only – Not Picked Up**

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Monday – Friday)*
  • Internet Self Serve: (Complete Online) Not available

**Garbage, Recycling, Organics, Yard Waste, Christmas Trees, Bulky Furniture & Metal items, Electronics, Household Hazardous Waste

*If missed collection is reported before 2 p.m. on the scheduled collection day, pick up is same day. If missed collection is reported after 2 p.m. on the scheduled collection day, pick up is the following business day.

Night Time Customers – Not Picked Up**

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Monday – Thursday)
  • Internet Self Serve: (Complete Online) Not available

**Garbage, Recycling, Organics, Yard Waste, Christmas Trees, Bulky Furniture & Metal items, Electronics, Household Hazardous Waste

Front End Customers only Request to Pick Up: Electronic Waste

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Not available

All Customers Request for Pick Up: Hazardous Waste

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Yes

Day Time Customers – Not Picked Up: Garbage or Recycling

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Tuesday to Friday)*
  • Internet Self Serve: (Complete Online) Not available

* If missed collection is reported before 2 p.m. on the scheduled collection day, pick up is same day. If missed collection is reported after 2 p.m. on the scheduled collection day, pick up is the following business day.

Day Time Front-End Customers only Not Picked Up: Garbage or Recycling

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Tuesday – Friday)*
  • Internet Self Serve: (Complete Online) Not available

*If missed collection is reported before 2 p.m. on the scheduled collection day, pick up is same day. If missed collection is reported after 2 p.m. on the scheduled collection day, pick up is the following business day.

Night Time Customers – Not Picked Up: Garbage or Recycling

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Monday – Friday)
  • Internet Self Serve: (Complete Online) Not available

Garbage or Recycling Container: Missing/Damaged

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Not available

Request for Additional Recycling Container

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Not available

Day Time Customers – Not Picked Up: Yellow Bag Garbage, Recycling or Organics

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Tuesday to Friday)*
  • Internet Self Serve: (Complete Online) Not available

*If missed collection is reported before 2 p.m. on the scheduled collection day, pick up is same day. If missed collection is reported after 2 p.m. on the scheduled collection day, pick up is the following business day.

Night Time Customers – Not Picked Up: Yellow Bag Garbage, Recycling or Organics

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) One to two business days (Monday -Thursday)
  • Internet Self Serve: (Complete Online) Not available

All Customers – Organic or Recycling Container: Missing/Damaged

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Not available

All Customers – Organic or Recycling Container: Request for Additional

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Internet Self Serve: (Complete Online) Not available

Transfer Station Comment

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) Seven days
  • Internet Self Serve: (Complete Online) Not available

Transfer Station Odour Complaint

  • Investigation Time: (Length of time to investigate your request) Seven days
  • Completion Time: (Length of time to complete your request) up to 30 days*
  • Internet Self Serve: (Complete Online) Not available

*In the event that remedial work is required.

Remove Graffiti from Litter Bin

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) Seven days
  • Online Self Serve: (Complete Online) Not available

Install, Re-install, Replace Missing, Relocate or Remove

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 14 days
  • Online Self Serve: (Complete Online) Not available

Empty Overflowing Litter Bin

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) 24 hrs
  • Online Self Serve: (Complete Online) Not available

Clean Up/Pick Up Litter **

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) Three days
  • Online Self Serve: (Complete Online) Litter pick up from sidewalk SR is available online

** From laneway, sidewalk & boulevard or during/after a special event

Remove posters from street furniture

  • Investigation Time: (Length of time to investigate your request) N/A
  • Completion Time: (Length of time to complete your request) Six weeks*
  • Online Self Serve: (Complete Online) Not available

* The time frame includes original investigation by ML&S and laying charges before SWMS is called in to removed posters. Actual removal could be done within three days.