Court Services – Complaints & Compliments

We are committed to delivering professional services to those persons who are using the Provincial Offences Courts or any of the following tribunals administered by the City of Toronto: Administrative Penalty Tribunal, Toronto Licensing Tribunal and Toronto Local Appeal Body. In an effort to continually improve our services and performance, we invite individuals to advise us when they are either satisfied or dissatisfied with the service provided. This will help us to improve our standards and ensure the effective delivery of our services to citizens in a fiscally responsible manner.

If you have a complaint or a compliment, please contact us with the details. Please use any of the following methods to reach us:

  1. Email: poacourt@toronto.ca
  2. Mail: Director, Court Services, 30 Adelaide Street East, 7th floor, Toronto, Ontario, M5C 3G8
  3. In Person: Discuss your complaint or compliment with staff at any of our locations

Our Process For Complaints

  1. We will contact you within two business days following receipt of your complaint.
  2. We will investigate your complaint. This normally involves following up with appropriate staff, reviewing policies, guidelines and laws that apply.
  3. We will respond to your complaint within 14 days of sending you our acknowledgement of having received your complaint.
  4. If adjustments to the timelines are required, we will let you know and explain why.
  5. If you are making a verbal complaint, you may be asked to put your complaint in writing, especially if it involves a serious or complex matter.

Who will see the complaint

Your complaint will be shared with staff members who are the subject of your complaint and their respective supervisors/managers. The sharing of your name and information about the nature of your complaint may be required to manage the complaint and resolve the issue.

Anonymous complaints will not be considered.

If you are not satisfied with the result of your complaint, you can contact Ombudsman Toronto.

Further complaints processes are outlined below.

If the complaint relates to Prosecutions or Screening Officers, please follow the complaint process for Legal Services’ prosecution section.

If you have a complaint about the conduct of a Justice of the Peace, you may send the complaint in writing to:

The Justice of the Peace Review Council
(Council D’Evaluation des Juges de Paix)
P.O. Box 914/C.P. 914
Adelaide Street Postal Station
31 Adelaide St. E.
Toronto, ON M5C 2K3

If you wish to challenge the decision made by a Justice of the Peace, the way for you to proceed is through legal remedies in the courts.

If you have a complaint about the conduct or ethical behaviour of a member of the Toronto Licensing Tribunal, Toronto Local Appeal Body or Administrative Penalty Tribunal, contact the Integrity Commissioner.

Members of adjudicative boards are required to follow Codes of Conduct further described on the Integrity Commissioner pages that establish acceptable behaviour and practices of City officials.