We are committed to delivering professional services to those persons who are using the Provincial Offences Courts or any of the following tribunals administered by the City of Toronto: Administrative Penalty Tribunal, Toronto Licensing Tribunal and Toronto Local Appeal Body. In an effort to continually improve our services and performance, we invite individuals to advise us when they are dissatisfied with the service provided. This will help us to improve our standards and ensure effective delivery of our services.

If you have a complaint, please contact us with the details. Please use any of the following methods to reach us:

Director, Court Services,
137 Edward Street, 2nd floor,
Toronto, ON  M5G 2P8

  • Discuss your complaint with staff at any of our locations

Our Process

  1. We will contact you within two business days following receipt of your complaint.
  2. We will investigate your complaint. This normally involves following up with appropriate staff, reviewing polices, guidelines and laws that apply.
  3. We will respond to your complaint within 14 days of sending you our acknowledgement of having received your complaint.
  4. If adjustments to the timelines are required, we will let you know and explain why.
  5. If you are making a verbal complaint, you may be asked to put your complaint in writing, especially if it involves a serious or complex matter.

We deliver a number of services that support the administration of the courts and tribunals. Our staff is proud of the work they do and receiving feedback is an important part of ensuring we are continually improving our service to citizens in a fiscally responsible manner

Who will see the complaint

Your complaint will be shared with staff members who are the subject of your complaint and their respective supervisors/managers. The sharing of your name and information about the nature of your complaint may be required to manage the complaint and resolve the issue.

Anonymous complaints will not be considered.

If you are not satisfied with the result of your complaint, you can contact Ombudsman Toronto.

Other Complaints