The Prosecutions Section is committed to providing prosecutorial services that are professional, equitable, and accessible. In an effort to continually improve our services and performance, we invite individuals to advise us when they have concerns about their interactions with Prosecution Staff.
If you wish to make a complaint about your experience with the City of Toronto Prosecutions Section, there are two options available to you. The first option is an informal discussion with a Manager from the Prosecutions Section, during which you will have the opportunity to convey your concerns. The second option available to you is to make a formal complaint. This process requires you to provide detailed information about your concerns, and will take longer to complete than the informal process.
All complaints must be submitted directly to a Manager or Supervisor from the Prosecutions Section. A complaint may be submitted verbally in the following ways:
A complaint may also be submitted in writing in a sealed envelope marked confidential, addressed to the Manager or Supervisor of Prosecutions, City Prosecutors’ Office. A written submission can either be mailed or delivered in person to one of the five City Prosecutors’ Office locations above.
If you are not satisfied with the Manager’s or Supervisor’s decision in the complaint process, or if your complaint relates to a Manager, you can request a review by the Director of Prosecutions.
The request for review must be submitted in writing in a sealed envelope marked confidential, addressed to the Director of Prosecutions, City Prosecutors’ Office, Room 12E, Old City Hall, 60 Queen Street W., Toronto. The envelope can either be mailed or delivered in person to one of the five City Prosecutors’ Office locations.
If your request is for a review of a Manager’s or Supervisor’s decision, the request must indicate the reason you are asking for the review, and contain any information or documents relevant to the complaint. The request must be made within 30 days of receipt of the Manager’s or Supervisor’s decision.
The Director will review your request/complaint and respond.
If you are unhappy about the decision made by the Justice of the Peace in your case and you wish to appeal that decision, please see Filing An Appeal.
Please contact 311 for information on how to report the following items: