The City of Toronto aims to deliver exceptional, equitable and accessible customer service.
All City of Toronto divisions have service standards that detail the necessary time to deliver services to Toronto’s residents and businesses. These customer service standards are made available to better inform citizens about when they can expect requested services to be delivered.
311 Toronto receives many requests for services online. See the most often requests made online for City services and the service standard for completing each request.
Toronto Public Service By-Law
The Toronto Public Service (TPS) By-Law provides guidance to members of the public service (City and applicable Agency employees) on:
Facilities Management provides services across the City. Our mission includes planning for, building, maintaining, and improving City properties in a manner that supports service delivery, safety, and comfort to stakeholders, and municipal pride in appearance.
We aim to meet high service standards for our clients.
We are equipped and empowered to ensure City facilities are healthy and safe environments to do business.
We always operate by respecting, protecting and preserving our resources.
80 % of All demand work orders completed within 30 days
80 % of Response times to all maintenance requests within the following standards:
¾ to Level 1 (Emergency) requests within 2 Hours
¾ to Level 2 (Urgent Service) requests within 48 Hours
to Level 3 (Necessary Service) requests within 5 Days
Cleaning public areas in City-owned buildings: Daily cleaning of public areas
Availability of public meeting rooms – Less than 7 days downtime per year
The Real Estate Services Division provides real property acquisition, appraisal and disposal services for the City and agencies and negotiates and manages the leases of City properties to third party tenants in City facilities.