People & Equity – Complaints, Comments & Compliments

People & Equity handles all complaints related to:

• Recruitment and hiring processes
• Employee and labour relations
• Occupational health and safety
• Human rights policies (for example Human Rights and Anti-Harassment/Discrimination Policy, Accommodation Policy, Hate Activity Policy)
• Accessibility

How to Submit a Complaint

Complaints may be made in writing (by email or mail) or verbally (by telephone). Submitted complaints are reviewed promptly and we make every effort to resolve them as quickly as possible. Any correspondence and/or complaint that contains profanity, rude or inappropriate language will not receive a response.

Email

pefeedback@toronto.ca

Phone

416-397-4120

Mail

People & Equity
Metro Hall
55 John St., 5^th floor
Toronto, ON M5V 3C6
Attention: P&E Feedback

What Happens Next

• Email complaints will be responded to within two business days confirming receipt of your complaint.
• All complaints will be logged, investigated and reviewed by the appropriate management staff.
• Depending on the nature of the complaint, we aim to investigate and resolve complaints within 30 business days.

Human Rights Concern

If you have a City of Toronto-related human rights concern, you may contact the City’s Human Rights Office about your rights and complaint resolution options using the follow confidential methods.

Online Form

Human Rights Complaint Form

Email

humanrights@toronto.ca

Phone

416-392-8383

What Happens Next (for Human Rights Office)

• Your complaint will be logged and reviewed by the Human Rights Office.
• The Human Rights Office will follow up with you directly to assess your complaint in accordance with the processes set out in the City’s Human Rights Policies.