The People & Equity Division is entrusted with the City’s people services/human resources, equity and human rights functions. The Division develops, implements and monitors corporate policies and partners with clients in the areas of equity, inclusion, human rights, occupational health and safety, including workplace wellness, employee assistance, and return-to-work programs. The Division is also responsible for recruitment, job evaluation and pay equity; management of human resources data and systems; organizational development, learning, and leadership development; and maintaining harmonious and collaborative employee and labour relations.

The Division works with partners to ensure that City services, programs and policies are responsive to the needs of Toronto’s diverse communities and provides advice and services to promote respect for human rights across the organization. The Division develops, leads and implements key corporate initiatives to foster equity, diversity and inclusion in the Toronto Public Service.

Chief People Officer

Mary Madigan-Lee

Staff Directory

Business Units

Employee Relations develops and maintains harmonious working relationships among managers, employees, unions and staff associations. We:

  • administer the requirements of the collective agreements
  • manage the collective bargaining process
  • provide expertise in issues management and conflict resolution
  • Provides advice so that the City meets its commitments and strategic goals related to equity, diversity and inclusion
  • Provides advice on building an accessible, equitable, inclusive workplace with a workforce that is reflective of the population that the City serves
  • Builds the capacity of employees to provide accessible and inclusive services for service recipients, visitors and the public
  • Implements key corporate and community initiatives to achieve service excellence
  • Administers the human rights complaints processes for all members of the Toronto Public Service, members of Council and members of the public that use City services or facilities
  • Provides expert advice so that the City meets its legislative and policy obligations related to human rights and workplace harassment

Business Services, Systems & Insight provides decision making support to People & Equity and City divisions. We:

  • develop and maintain Human Resources systems and data
  • provide issues management expertise
  • administer the People & Equity budget

Occupational Health, Safety & Wellness fosters a safe and healthy work environment for City of Toronto employees. We:

  • provide leadership and advice in support of injury and illness prevention
  • promote effective disability management and return to work programs
  • develop, implement and monitor health and safety programs
  • partner with City divisions to achieve legislative compliance

People Experience is committed to building a skilled, knowledgeable and productive workforce at the City of Toronto. We:

  • lead corporate learning initiatives
  • cultivate talented managers and senior professionals
  • engage in strategic workforce planning
  • develop compensation programs and policies, ensuring compliance with legislation

Service Hub assists the City of Toronto to attract and retain a skilled, high-performing and diverse workforce. We:

  • manage all aspects of the hiring process – outreach, recruitment and selection
  • support the City’s commitment to diversity and inclusion