The division’s services are provided through three main areas:

  • road and sidewalk maintenance
  • transportation operations and safety
  • public right-of-way management


How to Submit a Complaint

Transportation Services strives to perform its duties at the highest levels at all times. If you have a complaint about an aspect of our division, there is a process for complaints that you can follow to have your concern addressed.

If you’re unsure of which area of Transportation Services you’re having an issue with, check the Transportation Services page for more information about the division and business sections.


To start an online complaint for Road Operations (maintenance of roadway) please choose from one of the complaint types:

For all other Transportation Services related complaints (bylaw enforcement, sign or signals) please call 311 Toronto for a call transfer to the correct unit.

For accessibility complaints, please fill out the Accessibility/Disability complaint.


  • 311
  • 416-392-2489 (outside of the city limits)
  • 416-338-0889 (TTY)

What Happens Next

A request number will be provided to you for tracking purposes and will be forwarded to the appropriate manager to investigate.

Unsatisfied with the Outcome of Your Complaint?

You may submit an escalation for the following reasons:

  • unsatisfied with the complaint response
  • no response received or timeline to provide response not met

How to Escalate

Please use the online form or call 311 to request that your complaint be escalated and reviewed by senior management.

You must include the request number of the complaint. All escalations will be investigated and responded to.

After Escalation Submission

  1. All escalations will be investigated and resolved within 30 calendar days together with an email or letter response.
  2. If you remain unsatisfied with your escalation request, you can contact 311 and ask that your escalation be escalated to the appropriate director.
  3. When appropriate, a decision letter will be shared via email or mail so that it can be taken for an external review to Ombudsman Toronto if you remain unsatisfied with the management of your escalation.

If you have followed the above steps to receive a decision letter at the end of your escalation process and you remain unsatisfied about management of your complaint, you can contact Ombudsman Toronto.

How to Submit a Compliment

A compliment is an expression of praise or approval of Transportation Services staff or the quality of the service you received.

Compliments are always welcome and will be forwarded to the appropriate Supervisor to help us celebrate our staff. Tell us about your customer experience by completing our online form.

Contact information is not required to submit a compliment.


Start staff service compliment

What Happens Next

Unless otherwise requested, compliments will not be responded to but will be forwarded to relevant staff and shared with the appropriate management staff.