Financial Planning – Complaints & Compliments

A complaint is an expression of dissatisfaction with a service, actions, or lack of action, by a Financial Planning business unit or staff member.

Complaints containing profanity, rude or inappropriate language will not receive a response.

Complaints received are handled in a strictly confidential manner to ensure your privacy.

How to Submit a Complaint

Email

fpd@toronto.ca

Phone

416-391-5355

Mail

City Hall, 7th floor, East Tower
100 Queen St. W.
Toronto, ON M5H 2N2
Attn: Financial Planning Division Complaints Officer

What Happens Next

1. Your complaint will be logged, investigated, and reviewed by management.
2. For complaints submitted by email, you should receive an acknowledgment of your complaint within two business days that tells you who will be addressing your complaint and when you should expect an answer.
3. For complaints submitted by telephone, you should receive an acknowledgement of your complaint within two business days that tells you who will be addressing your complaint and when should you expect an answer.
4. For complaints submitted by mail, you should receive an acknowledgement within 10 business days from the date your correspondence is received.