Toronto Employment & Social Services is dedicated to delivering high-quality service. You can expect:

  • to be treated with dignity and respect
  • professional, prompt and polite service
  • to be provided with up-to-date information in a timely manner
  • that staff will respect your privacy and confidentiality
  • staff to work with you to develop a plan based on your needs

You can also expect the following service standards:

  • You will be seen or acknowledged within 15 minutes of your scheduled appointment time
  • Should you visit our office without an appointment and request assistance you will be registered at reception and will be acknowledged by staff within 15 minutes
  • Should you have a complaint about the service you receive, or disagree with a decision about your case, you can speak with a member of the management team within 30 minutes
  • Voicemail messages will be returned within one business day
  • Written correspondence will be answered within five business days following receipt of a letter
  • You can expect staff to work with you to develop a service plan that meets your needs, which includes:

    • a review of programs and service options
    • referrals to appropriate programs
    • a mutually agreed upon follow-up appointment based on your service plan goals
Providing excellent service is important to us. If you would like to speak to someone about the service you are receiving, please ask to speak to a supervisor or office manager. If you have compliments or complaints, you may also call our Client Services Issues Management at 416-392-2956.