The City Manager’s Office (CMO) provides strategic leadership and administrative oversight to support the effective delivery of City services and priorities. The CMO’s core mandate includes advancing effective governance across City divisions, agencies and corporations, corporate leadership, intergovernmental affairs, performance management, strategic partnerships, and public engagement. Working collaboratively across City divisions, agencies, corporations, governments, and partners, the CMO is guided by the Toronto Public Service Bylaw and values — with a strong foundation in equity and reconciliation. Through this leadership, the CMO advances a responsive, accountable, and inclusive public service that meets the needs of Toronto’s residents and directions from City Council.
The CMO provides the City Manager and Chief of Staff with strategic leadership and administrative oversight support to effectively and efficiently achieve the Division’s mandate, while remaining responsive to Mayoral and Council directions, and the needs of a vibrant and dynamic international city.
The Executive Administration team supports the City Manager’s Office to deliver its services by leading core administrative processes. The Executive Administration team provides administrative support to senior leadership to enable them to advance the City’s strategic direction, make informed decisions, and respond to emerging issues.
As a key liaison between City staff and Council, the Executive Administration team strategically time and align staff reports, track Council directives, and ensure timely follow-up. It maintains a strong financial and administrative foundation for the office, managing budgets and systems that support day-to-day operations.
Additionally, the Executive Administrative team provides administrative support to other CMO teams, enabling them to focus on delivering specialized services and advancing Corporate priorities.
The Intergovernmental & Agency Relations team helps advance Toronto’s priorities by leading the City’s relationships and engagement with other orders of government. The team provides strategic advice, supports advocacy efforts and funding opportunities, coordinates intergovernmental activities across the organization, and monitors legislative and policy developments that may affect the City.
The team also supports effective relationships between the City and its agencies and corporations through governance advice, strategic coordination, and oversight. It helps ensure alignment with Council’s priorities and supports a coordinated approach to addressing emerging issues and opportunities.
The Performance, Partnerships and Public Engagement (PPPE) team helps drive organizational performance, continuous improvement, partnerships, and public engagement across the City. Through its Performance & Continuous Improvement, Strategic Partnerships, and Public Consultation & Engagement functions, the team develops performance measures, supports strategic partnerships and philanthropic initiatives, leads select city-wide consultations, and provides tools, guidance, and expertise to help divisions improve services, engage stakeholders, and advance City priorities.
The Governance and Corporate Strategy team provides advice to Toronto’s City Manager, the Mayor and Council, senior leadership, staff, agencies and corporations, and City partners to advance good governance, public service ethics and accountability.
The Governance and Corporate Strategy team also leads Corporate-wide strategic planning, policy and strategy development on behalf of the City Manager.