The City has a committed, engaged and diverse workforce who provide services that improve the lives of residents, help build trust and confidence in local government and supports the financial sustainability of the City.

Since the start of the COVID-19 pandemic, the City has focused on:

  • improving how services are delivered digitally and person-to person engagement virtually
  • securing intergovernmental funding commitments
  • prioritizing resources required for COVID-19 pandemic response and recovery efforts
  • increasing capacity to make decisions and guide outcomes based on data, insights and engagement
  • Toronto City Council has adopted the Digital Infrastructure Strategic Framework, which will guide the City’s technology-related decisions to more effectively respond to opportunities and challenges in the City’s delivery of services and programs
  • Toronto City Council has approved a 15 per cent property tax reduction for eligible small businesses for the 2022 tax year
  • City Council approved the next implementation phase of its City-Wide Real Estate Transformation and the continued advancement of strategic real estate activities and service functions
  • City’s Auditor General outlines 2022 Work Plan
  • Executive Committee adopted measures related to Affordable Internet Connectivity for All – ConnectTO, to leverage municipal broadband to bring access to affordable high-speed internet for all Toronto residents and businesses, especially those who are vulnerable and underserved by digital infrastructure
  • Staff reported on the City’s Workplace Modernization Program Business Case and Implementation Plan
  • Toronto City Council authorized City staff to enter into a contractual agreement with PayIt Digital Government Inc. (PayIt) for the provision of digital services with payments

Search other reports to City Council for more information


  • The Province of Ontario, through its 2021 Fall Economic Outlook and Fiscal Review, announced $345 million in province-wide assistance to municipal public transit systems in 2021–22, to help cover shortfalls resulting from lower ridership and other transit impacts and also to cover year-over-year declines in Provincial Gas Tax revenue. Toronto’s allocation is not yet known (November 2021)
  • In March 2021, the Province announced a further $350 million in Safe Restart Agreement (SRA) and Social Services Relief Fund (SSRF) funding for the City of Toronto. A series of further non-SRA/SSRF related funding has also been committed to the City for both 2020 and 2021 COVID-19 related financial impacts
  • The Province provided support to large municipalities through the Audit and Accountability Fund to support initiatives related to increasing digital services, modernization, streamlining and service integration
  • The Province announced an additional $307 million to help municipalities and Indigenous community partners deliver critical services, including $114 million allocated to the City of Toronto in August 2021
  • In October 2021, the Province extended the application of emergency orders passed under the Reopening Ontario Act, including the “Work deployment measures for municipalities” regulation until November 16, 2021