MyToronto Pay, a collaboration between the City of Toronto and PayIt, enables residents and businesses to make payments to the City for property tax, utility bills and parking violations. Additional services will be added in the coming months.
Unlike paying through your financial institution, MyToronto Pay provides an easy way to manage bills and payments, including saving and using secure payment options, paperless eBilling, bill reminders, and pre-authorized utility payments (and pre-authorized property tax payment coming soon).
Using MyToronto Pay is quick and simple. Here’s how to get started.
With eBilling, you can:
How to enrol in eBilling now:
MyToronto Pay offers multiple ways to pay. There is no fee for payments from your bank account. Processing fees apply to credit and debit card transactions. The City does not keep these fees. Banking transactions and/or credit card fees are still applicable.
Please note: For a limited time, customers will not be charged industry processing fees on credit or debit card payments for parking violations.
There is no processing fee to make an electronic payment directly from a chequing or savings account.
We accept Visa, Mastercard, and American Express credit cards for all services.
For credit card payments, an industry processing fee of 2.35 per cent of the payment amount is collected by PayIt. For a limited time, customers will not be charged industry processing fees on credit card payments for parking violations.
We accept Visa and American Express for property tax and utilities services, and we accept Mastercard for the parking violations service only at this time.
For debit card payments, an industry processing fee of 1.50 per cent of the payment amount is collected by PayIt. For a limited time, customers will not be charged industry processing fees on debit card payments for parking violations.
If you are currently using online banking to make your payments, you may continue to do so.
You may also enrol in the City’s pre-authorized programs for property tax and utilities.
PayIt and the City of Toronto have worked together on MyToronto Pay to ensure that your privacy and security are maintained with the utmost care.
Here are some of the security features of the MyToronto Pay platform:
The Municipal Freedom of Information and Protection of Privacy Act (the “Act”) applies to all information collected through this application. The information will only be collected, used, and disclosed in accordance with the Act. Please refer to the City of Toronto privacy statement.
PayIt was founded in 2013 with a mission to simplify government. Its goal is to empower city governments to collect and disburse critical government services, such as property taxes and utility payments.
PayIt offers a proven cloud-based platform with innovative features, enabling payment through a personalized, digital experience for citizens. It serves over 80 million residents annually across North America.
The City of Toronto has partnered with PayIt to create MyToronto Pay. We are helping to evolve the PayIt platform based on collaboration with Toronto residents, as well as staff in Revenue Services, Customer Experience, and Technology Services.
The PayIt agreement gives the City an opportunity to enter into a cost-effective and competitive commercial relationship that allows the City to move forward with digitizing services end-to-end. The digital payment options provide an improved customer experience to businesses and residents. For example, a typical Toronto family must currently access more than 10 separate channels and portals to manage over 20 residential services and payments throughout the year. Over time, the partnership with PayIt is intended to provide an integrated and simplified experience for residents making payments.
The City will always offer a free, convenient, and accessible payment option to customers through electronic funds transfer. People who choose to make payments via credit or debit cards are charged an industry processing fee of 2.35 per cent and 1.5 per cent respectively for each transaction collected by PayIt.
Learn more about the PayIt partnership.