MyToronto Pay

MyToronto Pay is an easy and secure payment platform used to make over 700,000 payments.
Go to MyToronto Pay
Set-up pre-authorized utility bill payments and never miss another payment discount. You can enrol online and manage your payment information on MyToronto Pay

MyToronto Pay, a collaboration between the City of Toronto and PayIt, enables residents and businesses to make payments to the City for property tax, utility bills and parking violations. Additional services will be added in the coming months.

Unlike paying through your financial institution, MyToronto Pay provides an easy way to manage bills and payments, including saving and using secure payment options, paperless eBilling, bill reminders, and pre-authorized utility payments (and pre-authorized property tax payment coming soon).

Using MyToronto Pay is quick and simple. Here’s how to get started.

  1. Login to MyToronto Pay. You can create a profile or continue as a guest.
  2. Connect your bills to your MyToronto Pay profile using the information found on your bill.
  3. Make an immediate payment or schedule a future payment. Once your transaction is completed, the payment is applied instantly to your bill.

Enrol in the Pre-Authorized Utility Payment (PUP) program on MyToronto Pay and have your utility bill payments automatically withdrawn from your bank account, credit card or debit card.

Signing up online for pre-authorized utility payments is quick and easy. You can enrol one or more utility accounts by following these steps:

  1. Sign in or create an account on MyToronto Pay
  2. Connect a utility account using your utility bill information
  3. Choose “Manage Pre-Authorized Payments” from the Utilities page
  4. Enter payment information (bank account, credit card or debit card)
  5. Receive confirmation by email immediately

Please note: There is no processing fee for payments from a bank account (electronic fund transfer). Processing fees apply for payments made by credit card (2.35%) and debit card (1.5%). Learn more about MyToronto Pay Payment Options & Fees.

With eBilling, you can:

  • Go paperless and receive email notifications of property tax and utility bills.
  • View current bills in a secure, online location.

How to enrol in eBilling now:

  • Go to “MyToronto Pay”.
  • Choose “Get Started” to sign in or create an account.​
  • Choose “Explore Service” under “Available Services”: “Property Tax” or “Utilities”.
  • Select the tab to “Manage eBilling”.
  • Select “Enrol account(s)”.
  • Review the Terms & Conditions and then select “Yes” to continue.
  • Select the account you wish to enrol and select “Submit”.
  • Check your email inbox for the verification email and visit the secure link to complete your enrolment.
  • Pay your bills in one secure location: Pay immediately or schedule a future payment for property tax and utility bills (water and solid waste management).
  • Convenient payment options: Pay from your bank account (electronic funds transfer) for free. Industry convenience fees apply for payment by credit card or by debit card (Visa, Mastercard, or American Express).
  • Manage your payments: Schedule future payments and see the amount owing and transaction history all in one place.
  • Receive email receipts and reminders: Never miss another payment due date.
  • Enrol in eBilling: Receive payment receipts and due date reminders by email.
  • Save your payment methods: Add multiple payment methods to MyToronto Pay’s secure digital wallet.

MyToronto Pay offers multiple ways to pay. There is no fee for payments from your bank account. Processing fees apply to credit and debit card transactions. The City does not keep these fees. Banking transactions and/or credit card fees are still applicable.

Please note: Starting soon, an industry processing fee will be included on credit or debit card payments for parking violations. This page will be updated when the processing fee is live.

Electronic Funds Transfer

There is no processing fee to make an electronic payment directly from a chequing or savings account.

Credit Card

We accept Visa, Mastercard, and American Express credit cards for all services.

For credit card payments, an industry processing fee of 2.35 per cent of the payment amount is collected by PayIt. For a limited time, customers will not be charged industry processing fees on credit card payments for parking violations.

Debit Card

We accept Visa and American Express for property tax and utilities services, and we accept Mastercard for the parking violations service only at this time.

For debit card payments, an industry processing fee of 1.50 per cent of the payment amount is collected by PayIt. For a limited time, customers will not be charged industry processing fees on debit card payments for parking violations.

If you are currently using online banking to make your payments, you may continue to do so.

You may also enrol in the City’s pre-authorized programs for property tax and utilities.

PayIt and the City of Toronto have worked together on MyToronto Pay to ensure that your privacy and security are maintained with the utmost care.

Here are some of the security features of the MyToronto Pay platform:

  • Meets Payment Card Industry (PCI) Level 1 standards for payment processors to help protect you against fraud.
  • PayIt is built on a microservices architecture and runs securely on the AWS Canada Region Cloud. This means Canadians’ data is persisted and stored in Canada, remaining in compliance with regional security laws.
  • Includes up-to-date tokenization, encryption, and monitoring that helps protect your data.

The Municipal Freedom of Information and Protection of Privacy Act (the “Act”) applies to all information collected through this application. The information will only be collected, used, and disclosed in accordance with the Act. Please refer to the City of Toronto privacy statement.

For more details on PayIt’s security and privacy practices, read PayIt’s privacy policy.

PayIt was founded in 2013 with a mission to simplify government. Its goal is to empower city governments to collect and disburse critical government services, such as property taxes and utility payments.

PayIt offers a proven cloud-based platform with innovative features, enabling payment through a personalized, digital experience for citizens. It serves over 80 million residents annually across North America.

The City of Toronto has partnered with PayIt to create MyToronto Pay. We are helping to evolve the PayIt platform based on collaboration with Toronto residents, as well as staff in Revenue Services, Customer Experience, and Technology Services.

The PayIt agreement gives the City an opportunity to enter into a cost-effective and competitive commercial relationship that allows the City to move forward with digitizing services end-to-end. The digital payment options provide an improved customer experience to businesses and residents. For example, a typical Toronto family must currently access more than 10 separate channels and portals to manage over 20 residential services and payments throughout the year. Over time, the partnership with PayIt is intended to provide an integrated and simplified experience for residents making payments.

The City will always offer a free, convenient, and accessible payment option to customers through electronic funds transfer. People who choose to make payments via credit or debit cards are charged an industry processing fee of 2.35 per cent and 1.5 per cent respectively for each transaction collected by PayIt.

Learn more about the PayIt partnership.