The online Tax and Utility Lookup, Parking Violations and Tax & Utility Certificate Services will be unavailable due to scheduled maintenance on Sunday, November 18 from 1:00 p.m. to 3:30 p.m. Please use other payment options to pay parking violations for the duration. We apologize for the inconvenience.

The Canadian Union of Postal Workers (CUPW) has begun a series of rotating strikes. Some City of Toronto services and programs are affected by the Canada Post service disruption.

During this time, do not mail payments or remittances to the City. Please pay before the due date to ensure payment reaches our offices on time. View alternative payment methods.

 

Property-Tax-Lookup-IconView your property tax account details.

Property Tax Lookup

Utility-Account-Lookup-IconView your utility account details.

Utility Account Lookup

To avoid penalty or interest charges on your tax bill, or to be eligible for the early payment discount on your utility bill, payments must reach our office on or before the due date. Please consider paying electronically. If mailing payment through Canada Post, allow for mail delivery time and send several days before the due date.

Financial Institutions

You can pay your tax bill at banks or financial institutions through online banking, telephone banking, at an automatic teller or in-person.

To register for online or telephone banking:

  • You will need your 21 digit assessment roll number from your tax bill or property tax account statement.
  • Sign in to your financial institution’s secure website.
  • Select either of the following as the payee: City of Toronto, Toronto, property taxes, or Toronto Tax.

If you require assistance, please contact your bank or financial institution.

Mail-In Payment

Post-dated cheques are accepted by the due dates.

Make cheques payable to:

Treasurer, City of Toronto
Box 5000
Toronto, ON M2N 5V1

Note: do not send cash by mail.

Pre-Authorized Tax Payment (PTP) Program

If you enroll in the PTP program, your bank or financial institution will automatically withdraw your property tax bill payments on the due date.

Learn about the Pre-Authorized Tax Payment Program.

Payment for supplementary and/or omitted property tax bills cannot be withdrawn through PTP.  Use one of the other listed payment options to make payment.

Mortgage Company

If your taxes are paid by a mortgage company, promptly forward your tax bill/statement to their office. You will receive a final property tax bill for your records.

Inquiry and Payment Counters

You can pay your property tax bill by cash, cheque, money order or debit. Cash and debit payment options are only available in person at an Inquiry and Payment Counter. Hours of operation are Monday to Friday from 8:30 a.m. to 4:30 p.m.

Payment Drop Boxes

You can drop your City of Toronto property tax bill payments (cheques only – no cash) in the specially marked drop boxes located at Toronto City Hall and Civic Centres, visit Drop Box Locations to find a payment drop box.

Financial Institutions

You can pay your utility bill at banks or financial institutions through online banking, telephone banking, at an automatic teller or in-person.

To register for online or telephone banking:

  • You will need your 20 digit account and client number from your utility bill.
  • Sign in to your financial institution’s secure website.
  • Select either of the following as the payee: City of Toronto, Toronto, water bill or utility bill.

If you require assistance, please contact your bank or financial institution.

Mail-In Payment

Post-dated cheques are accepted for the due dates.

Make cheques payable to:

Treasurer, City of Toronto
Box 5000
Toronto, ON M2N 5V1

Note: do not send cash by mail.

Pre-Authorized Utility Bill Payment (PUP) Program

If you enrol in the PUP program, your financial institution will automatically withdraw your utility bill payments on the due date.

Learn more about the Pre-Authorized Utility Bill Payment Program.

Inquiry and Payment Counters

You can pay your property tax or utility bill by cash, cheque, money order or debit. Cash and debit payment options are only available in person at an Inquiry and Payment Counter. Hours of operation are Monday to Friday from 8:30 a.m. to 4:30 p.m.

Payment Drop Boxes

You can drop your City of Toronto property tax or utility bill payments (cheques only – no cash) in the specially marked drop boxes located at Toronto City Hall and Civic Centres, visit Drop Box Location to find a payment drop box.

Current Year Tax Receipts

  • Your request must be made by phone or mail by December 31st.
  • You must identify each property for which you need a receipt.
  • Your receipt(s) will be issued in December at no charge.
  • Your request must be made annually.

For Prior Year Tax Receipts

1999 to 2017 Receipts, mail-in requests:

You may request a receipt for prior years for a fee, charged per year. A cheque, payable to:

Treasurer, City of Toronto
Revenue Services, General
Correspondence, Lower Level
5100 Yonge St.,
Toronto, ON M2N 5V7

1999 to 2017 Receipts, in-person requests:

Your receipt request can be made Monday to Friday from 8:30 a.m. to 4:30 p.m. at an Inquiry and Payment Counter.

Refund of Assessment/Tax Appeals

A credit balance resulting from a successful assessment/tax appeal will be refunded to the property owner.

If you filed an assessment appeal and have sold your property before you have received your appeal decision, please inform your lawyer.

Refund or Credit Transfer

Requests for refund or transfer of a credit balance due to an over payment will require proof of payment. Fees may apply.

Copies of the following are acceptable proof of payment:

  • cancelled cheque
  • bank statement (showing the payment in question)
  • cashier’s paid stamp on a bill/statement paid at one of the City’s Inquiry and Payment counters
  • receipt of debit payment made at one of the City’s Inquiry and Payment counters

Additional documents are required, if:

Your property has undergone a change in ownership:

  • Provide a Statement of Adjustments

You are the Power of Attorney or the Executor of the Estate:

  • Provide documents assigning Power of Attorney or Executor of Estate
  • Provide a Statement of Adjustments (if applicable)

You are the tenant paying the utility bill and are not listed on the account:

  • Provide a letter of direction from the property owner

You are the property owner and your tenant pays the utility bill:

  • Provide a letter of direction from the tenant

Refund of Pre-Authorized Payment

If you are enrolled in the pre-authorized payment program and are requesting a refund of an overpayment:

  • you may request from your bank or financial institution a Refusal of Payment, or
  • you can request a refund from the City. Your refund will be processed after 90 days from the date of withdrawal as per your pre-authorized debit agreement in compliance with Payments Canada rules.

Submit Your Request by Mail, Fax or Email:

City of Toronto
Revenue Services, Refunds Unit
5100 Yonge St., Lower Level,
Toronto, ON M2N 5V7
Fax: 416-696-4131 (refer to Tips on Faxing)
Email: revref@toronto.ca

If you submitted a payment and it is not reflected on your property tax or utility account you may contact your financial institution directly to investigate and locate your payment, or, provide proof of payment directly to the City to investigate and locate your payment.

For payment investigation inquiries please contact a customer service representative.

The Property Tax Lookup including the online Mailing Address Change Request, is not available for newly constructed properties/new tax accounts at this time. Network technicians are working to restore service. We apologize for the inconvenience. Contact a customer service representative for account information or submit your mailing address change request by mail or fax.