As part of the City’s COVID-19 response, in-person payments and payment drop boxes located within City Hall and the Civic Centres remain temporarily unavailable. Stay up-to-date on all affected City services and when they may resume by visiting toronto.ca/covid19.

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Property Tax Lookup

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Utility Account Lookup

 

If you are experiencing financial hardship due to the COVID-19 pandemic, financial relief is available. Property owners that apply may request additional time to pay their taxes without incurring late payment penalties or interest charges for six months effective June 1 to November 30, 2020.
To avoid penalty or interest charges on your tax bill, or to be eligible for the early payment discount on your utility bill, payments must reach our office on or before the due date. Please consider paying electronically. If mailing payment through Canada Post, allow for mail delivery time and send several days before the due date.

As part of the City’s response to the COVID-19 pandemic, property owners in all tax classes (residential, commercial, industrial, multi-residential, etc.), residential and business utility (water/sewer and/or solid waste) accounts were given a 60-day grace period on paying their bills starting March 16 concluding May 15, 2020.

In early May, property owners received notification by mail in advance of the resumption of the processing of property tax payments and to inform them of the changes to the 2020 property tax instalment due dates.

Payments

Payments made to a property tax or utility accounts during the grace period were credited, and the system adjusted accounts accordingly.

Pre-Authorized Tax & Utility Bill Payment Programs

Pre-authorized withdrawals between March 16 and May 15, 2020 were suspended. Pre-authorized payment plan and pre-authorized tax payment customers are not required to re-enroll. Payment withdrawals will start after the grace period has ended.

Post-dated Cheques

Payments received for property tax before March 31 were held according to the 60-day grace period schedule. Cheques dated April 1 will be processed June 1 and cheques dated May 1 will be processed July 2. There is no need to re-submit post-dated cheques.

Any cheques received after March 31 were cashed according to the date specified on the cheque.

Penalties & Interest on Overdue Amounts

Late payment penalties and interest were suspended during the 60-day grace period.

Mortgage Company

Property owners who pay their property tax through a mortgage company should contact them directly to understand how this grace period affects their mortgage amount and/or mortgage payment schedule.

Tenants

Tenants that are directly responsible for property tax and/or utility amounts under the terms of their lease should speak with their landlord. The City has no means of intervening in landlord/tenant arrangements and cannot act to enforce the extension of the grace period to tenants.

Financial Institutions

You can pay your tax bill at banks or financial institutions through online banking, telephone banking, at an automatic teller or in-person.

To register for online or telephone banking:

  • You will need your 21 digit assessment roll number from your tax bill or property tax account statement.
  • Sign in to your financial institution’s secure website.
  • Select either of the following as the payee: City of Toronto, Toronto, property taxes, or Toronto Tax.

If you require assistance, please contact your bank or financial institution.

Mail-In Payment

Post-dated cheques are accepted by the due dates.

Make cheques payable to:

Treasurer, City of Toronto
Box 5000
Toronto, ON M2N 5V1

Note: Do not send cash by mail. Cheques submitted for payment can not be retrieved or returned. Customers must contact their financial institution to place a stop payment on any cheque(s) they do not want to be cashed.

Pre-Authorized Tax Payment (PTP) Program

If you enroll in the PTP program, your bank or financial institution will automatically withdraw your property tax bill payments on the due date.

Learn about the Pre-Authorized Tax Payment Program.

Payment for supplementary and/or omitted property tax bills cannot be withdrawn through PTP.  Use one of the other listed payment options to make payment.

Mortgage Company

If your taxes are paid by a mortgage company, promptly forward your tax bill/statement to their office. You will receive a final property tax bill for your records.

Inquiry & Payment Counters

As part of the City’s response to the COVID-19, Inquiry and Payment counters located at Toronto City Hall and Civic Centres are closed.

Consider alternate payment options such as online banking – a fast, secure and an environmentally friendly option.

Payment Drop Boxes

As part of the City’s response to the COVID-19, drop boxes are temporarily unavailable.

Financial Institutions

You can pay your utility bill at banks or financial institutions through online banking, telephone banking, at an automatic teller or in-person.

To register for online or telephone banking:

  • You will need your 20 digit account and client number from your utility bill.
  • Sign in to your financial institution’s secure website.
  • Select either of the following as the payee: City of Toronto, Toronto, water bill or utility bill.

If you require assistance, please contact your bank or financial institution.

Mail-In Payment

Post-dated cheques are accepted for the due dates.

Make cheques payable to:

Treasurer, City of Toronto
Box 6000
Toronto, ON M2N 5V3

Note: Do not send cash by mail. Cheques submitted for payment can not be retrieved or returned. Customers must contact their financial institution to place a stop payment on any cheque(s) they do not want to be cashed.

Pre-Authorized Utility Bill Payment (PUP) Program

If you enrol in the PUP program, your financial institution will automatically withdraw your utility bill payments on the due date.

Learn more about the Pre-Authorized Utility Bill Payment Program.

Inquiry and Payment Counters

As part of the City’s response to the COVID-19, Inquiry and Payment counters located at Toronto City Hall and Civic Centres are closed.

Consider alternate payment options such as online banking – a fast, secure and an environmentally friendly option.

Payment Drop Boxes

As part of the City’s response to the COVID-19, drop boxes are temporarily unavailable.

Current Year Tax Receipts

  • Your request must be made by phone or mail by December 31.
  • You must identify each property for which you need a receipt.
  • Your receipt(s) will be issued in December at no charge.
  • Your request must be made annually.

For Prior Year Tax Receipts

Mail-in requests

You may request a receipt for prior years for a fee, charged per year. A cheque, payable to:

Treasurer, City of Toronto
Revenue Services, General
Correspondence, Lower Level
5100 Yonge St.,
Toronto, ON M2N 5V7

In-person requests

As part of the City’s response to the COVID-19, in-person requests are temporarily unavailable.

Due to the ongoing response to COVID-19, we are experiencing delays in the processing of customer service refund requests. To monitor the status of your request access your property tax or utility account with the Property Tax Lookup and Utility Bill Lookup, or contact a customer service representative at 311 – Tax & Utility Line, outside City limits call 416-392-CITY (2489).
Refund of Assessment/Tax Appeals

A credit balance resulting from a successful assessment/tax appeal will be refunded to the property owner.

If you filed an assessment appeal and have sold your property before you have received your appeal decision, please inform your lawyer.

Refund or Credit Transfer

Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply.

Copies of the following are acceptable proof of payment:

  • cancelled cheque
  • bank statement (showing the payment in question)
  • cashier’s paid stamp on a bill/statement paid at one of the City’s Inquiry and Payment counters
  • receipt of debit payment made at one of the City’s Inquiry and Payment counters

Note: A printout of the payment history from the Property Tax Lookup and Utility Bill Lookup is not acceptable proof of payment.

Additional documents are required, if:

Your property has undergone a change in ownership:

  • Provide a Statement of Adjustments
  • If a vendor is requesting a refund and a sale has transpired, both the vendor and purchaser Statement of Adjustments along with the vendor’s forwarding address is required.

You are the Power of Attorney or the Executor of the Estate:

  • Provide documents assigning Power of Attorney or Executor of Estate
  • Provide a Statement of Adjustments (if applicable)

You are the tenant paying the utility bill and are not listed on the account:

  • Provide a letter of direction from the property owner

You are the property owner and your tenant pays the utility bill:

  • Provide a letter of direction from the tenant

Property Tax Overpayments at Year-end

If an overpayment has created a credit less than $3,000 on your tax account at the end of the year, the credit will be transferred and applied to the next upcoming tax billing. This only occurs if there has not been an ownership change within the year of the credit and that the account is in good standing. If there are arrears on the account, such as other charges (for example, outstanding utility bills and/or other charges) the credit will not be automatically transferred.

Refund of Pre-Authorized Payment

If you are enrolled in the pre-authorized payment program and are requesting a refund of an overpayment:

  • you may request from your bank or financial institution a Refusal of Payment, or
  • you can request a refund from the City. Your refund will be processed after 90 days from the date of withdrawal as per your pre-authorized debit agreement in compliance with Payments Canada rules.

Submit Your Request by Email, Fax or Mail:

Email: revref@toronto.ca

Fax: 416-696-4131 (refer to Tips on Faxing and Emailing)

Mail:
City of Toronto
Revenue Services, Refunds Unit
5100 Yonge St., Lower Level,
Toronto, ON M2N 5V7

If you submitted a payment and it is not reflected on your property tax or utility account you may contact your financial institution directly to investigate and locate your payment, or, provide proof of payment directly to the City to investigate and locate your payment.

For payment investigation inquiries please contact a customer service representative.

The Property Tax Lookup including the online Mailing Address Change Request, is not available for newly constructed properties/new tax accounts at this time. Network technicians are working to restore service. We apologize for the inconvenience. Contact a customer service representative for account information or submit your mailing address change request by mail or fax.