Some water meter transmitter units (MTUs) are not sending customers’ water consumption information to the City as intended. Until this is resolved, the City is sending estimated bills to affected customers. Estimated water meter readings are based on a customer’s historical usage data. Customers will be notified on their utility bill if their water meter reading is an estimate. No action is required from customers at this time. If you have questions, please call 311.

 

 

Comments and Suggestions

Your comments and suggestions are welcome and will assist us in continuously improving this online lookup. Please email RSPolicy@toronto.ca with your feedback! For specific inquiries relating to your utility account, please contact us at one of the listed options.