Some customers may encounter an error message related to their postal code when attempting to sign in. If this occurs, please try signing in without entering your postal code to access your account information.
Our technical team is actively working to resolve the issue. We apologize for any inconvenience this may cause.
Note: Some water meter transmitter units (MTUs) are not sending customers’ water consumption information to the City as intended. Until this is resolved, the City is sending estimated bills to affected customers. Estimated water meter readings are based on a customer’s historical usage data. Customers will be notified on their utility bill if their water meter reading is an estimate. No action is required from customers at this time. If you have questions, please call 311.
