News Release
February 1, 2022

Today, Mayor John Tory announced the launch of a new digital payment platform, MyToronto Pay, which offers online payment options for City of Toronto property tax and utility bills. With MyToronto Pay, property owners now have one more option to pay and manage property tax and utility (water and solid waste) bills in Toronto.

Mayor Tory also recently announced the launch of a new mobile app for 311 Toronto. These two new launches are a part of the City’s ongoing investment in service improvements to provide residents, businesses and visitors access to services where and how they wish to access them, which includes easier access across multiple channels and more self-serve options. As part of its service modernization, the City is committed to ensuring service equity, accessibility, privacy and security, and offering simple and modern digital options that also lead to greater operational effectiveness.

The new MyToronto Pay service provides convenience and flexibility to residents and businesses by providing secure, easy to use and accessible options for making payments, and offers many benefits including:

  • Pay bills in one secure location – pay immediately or schedule a future payment for property tax or utility bills.
  • Manage payments – schedule future payments and see the amount owing and transaction history all in one place.
  • Convenient payment options – pay from a bank account (electronic funds transfer) or by credit card or debit card (Visa or American Express card).
  • Receive email receipts and reminders to never miss another payment due date.
  • Save preferred payment methods – add multiple payment methods to MyToronto Pay’s secure digital wallet.
  • Get dedicated customer support (live chat, phone, email) to answer questions or concerns in real-time.

Payments can be made by Electronic Funds Transfer (no fee), Visa or American Express credit cards (fee of 2.35 per cent of the total payment amount) or by debit card (fee of 1.5 per cent of total payment amount).

The City partnered with PayIt, a leader in digital government service and payment services, to launch this digital payments service. The PayIt agreement gives the City an opportunity to enter into a cost-effective and competitive commercial relationship that allows the City to move forward with digitizing services. Working in partnership with PayIt, the City will continuously work to improve the experience and offer more features and payment-related services through 2022.

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“Introducing MyToronto Pay is one more way we are transforming and improving access to City services. Even through the pandemic, the City has continued to rapidly evolve and digitize service delivery to provide residents, businesses and visitors access to services where and how they wish to access them, including easier access across multiple channels and more self-serve options. We believe Torontonians will continue to welcome these new and convenient ways of interacting with the City digitally.”
– Mayor John Tory

“The launch of MyToronto Pay now brings more modern and convenient options for making payments to the City. As we continue this modernization journey, we look forward to adding even more features and options that will continue to enhance the customer service experience.”
– Councillor Paul Ainslie (Scarborough-Guildwood), Chair of the General Government and Licensing Committee

“I applaud the hard work that has gone into launching the City’s new online payments service. It delivers a great customer experience, while driving cost savings and efficiencies in the City’s operations.”
– Deputy Mayor Stephen Holyday (Etobicoke Centre)

“The launch of this new online payment platform is a key milestone in the City’s broader roadmap to integrate more payment-based services, creating value for residents, businesses and visitors with enhanced features and more services with web and mobile experiences.”
– Deputy Mayor Michael Thompson (Scarborough Centre), Chair of the Economic and Community Development Committee

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information visit the City’s website or follow us on Twitter, Instagram or Facebook.

Media Relations