The Accounting Services Division is responsible for training, maintenance and support for the financial component of SAP, oversight for accounts receivable, banking, sales tax compliance, and payment of all City liabilities. The division also provides corporate accounting and reporting support, and prepares annual financial statements and statutory reports.

Request for information and/or status on the issuance of donation tax receipts

Service Standard

Investigate, take action and respond to client within 48 hours

Request for authentication of City of Toronto’s cheque from the RBC bank

Service Standard

Immediately

Inquiries about invoices received from the City of Toronto

Service Standard

Reply within two business days

Issuance of cheques for payment of invoices

Service Standard

Cheques are issued on Tuesday and Thursday of every week Direct Deposit within 24 hours of posting of the invoice

Processing invoices/payments

Service Standard

Upon receipt of an invoice, Accounts Payable Staff strives to park or post the invoice within five business days