The Accounting Services Division is responsible for SAP system support and master data maintenance and vendor invoice processing, payment and support.  The division is also responsible for oversight of banking, excise tax compliance, preparation of the annual financial statements, and providing accounting and financial reporting support.

Request for information and/or status on the issuance of donation tax receipts

Service Standard

Investigate, take action and respond to client within 48 hours

Request for authentication of City of Toronto’s cheque from the RBC bank

Service Standard

Immediately

Accounts Payable Inquiries

Service Standard

Respond within 48 hours of receipt

Processing invoices

Service Standard

Accounts Payable continues to process vendor invoices within payment terms on receipt of complete purchasing documentation, including a valid purchase order and goods receipt, and/or appropriately authorized payment document.

Processing Payments

Service Standard

Cheque payments are issued once a week on Thursdays and direct deposit payments are issued daily, within the vendor payment terms.