Accounting Services – Customer Service Standards
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The Accounting Services Division is responsible for training, maintenance and support for the financial component of SAP, oversight for accounts receivable, banking, sales tax compliance, and payment of all City liabilities. The division also provides corporate accounting and reporting support, and prepares annual financial statements and statutory reports.
Request for information and/or status on the issuance of donation tax receipts
Investigate, take action and respond to client within 48 hours
Request for authentication of City of Toronto’s cheque from the RBC bank
Inquiries about invoices received from the City of Toronto
Reply within two business days
Issuance of cheques for payment of invoices
Cheques are issued on Tuesday and Thursday of every week Direct Deposit within 24 hours of posting of the invoice
Upon receipt of an invoice, Accounts Payable Staff strives to park or post the invoice within five business days