The Parks, Forestry and Recreation division brings together all of Toronto’s diverse communities on a common ground. We provide a wide variety of leisure and recreational opportunities that include all Toronto residents. In our centres, parks and playing fields, we encourage communities to help themselves, and aid Torontonians to become the best they can be. We measure our success by quality, satisfaction and community development outcomes. Our parks, playing fields and recreation centres and amenities along with our trails, forests, meadows, marshes, and ravines, will be beautiful, clean, safe, and accessible, meeting all our communities’ needs. The division’s services are grouped within three key areas:

  • Parks
  • Community Recreation
  • Urban Forestry

 

Completion Time

(Length of time to complete your request)

Note: Complaints and compliments will be acknowledged within two business days of being received. Complaints will be investigated and responded to within 14 days of being received.

Completion Time

(Length of time to complete your request)

Within 48 hours

Completion Time

(Length of time to complete your request)

Trees are planted in the next appropriate planting season. Either spring or fall.

Benches are installed twice a year in the spring and fall.

Completion Time

(Length of time to complete your request)

Graffiti is removed within seven days.

Completion Time

(Length of time to complete your request)

Snow accumulation of greater than 5 cm is cleared within 24 hours. Park areas not maintained in the winter are signed “Not Maintained in Winter

Completion Time

(Length of time to complete your request)

Note: Complaints and compliments will be acknowledged within two business days of being received. Complaints will be investigated and responded to within 14 days of being received.

Completion Time

(Length of time to complete your request)

Every attempt will be made to inform program participants of any course cancellations before the course start time.

Investigation Time

(Length of time to investigate your request)

Three Business Days

Completion Time

(Length of time to complete your request)

Three Business Days

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment.

To start your service request call 311.

Investigation Time

(Length of time to investigate your request)

Eight weeks

Completion Time

(Length of time to complete your request)

Six Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment.

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Eight weeks

Completion Time

(Length of time to complete your request)

Six Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Eight weeks

Completion Time

(Length of time to complete your request)

Six Months*

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

16 weeks

Completion Time

(Length of time to complete your request)

Three Years

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Eight weeks

Completion Time

(Length of time to complete your request)

Six Months*

* Dependant on time of year. Factors such as snow cover can extend this.

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

24 Hours

Completion Time

(Length of time to complete your request)

Six Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Four weeks

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Two weeks

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Eight weeks

Completion Time

(Length of time to complete your request)

Nine Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Eight weeks

Completion Time

(Length of time to complete your request)

18 Months**

** Dependant on timing of request and type of tree, this can be within 12 months or less.

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Eight weeks

Completion Time

(Length of time to complete your request)

18 Months**

** Dependant on timing of request and type of tree, this can be within 12 months or less.

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Five Business days

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Five Business days

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Investigation Time

(Length of time to complete your request)

Five Business days

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.