The Parks, Forestry and Recreation division brings together all of Toronto’s diverse communities on a common ground. We provide a wide variety of leisure and recreational opportunities that include all Toronto residents. In our centres, parks and playing fields, we encourage communities to help themselves, and aid Torontonians to become the best they can be. We measure our success by quality, satisfaction and community development outcomes. Our parks, playing fields and recreation centres and amenities along with our trails, forests, meadows, marshes, and ravines, will be beautiful, clean, safe, and accessible, meeting all our communities’ needs. The division’s services are grouped within three key areas:
‘Completion time’ refers to the length of time to complete your request.
‘Investigation time’ refers to the length of time to complete your request.
Completion time: complaints and compliments will be acknowledged within two business days of being received. Complaints will be investigated and responded to within 14 days of being received.
Completion time: within 48 hours.
Completion time: trees are planted in the next appropriate planting season, either spring or fall.
Benches are installed twice a year, in spring and in fall.
Completion time: graffiti is removed within seven days.
Completion time: snow accumulation of greater than five centimetres is cleared within 24 hours. Park areas not maintained in the winter are signed Not Maintained in Winter.
Completion time: complaints and compliments will be acknowledged within two business days of being received. Complaints will be investigated and responded to within 14 days of being received.
Completion time: every attempt will be made to inform program participants of any course cancellations before the course start time.
For any item where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment
To start your service request call 311.
Timeframes are expected to be longer between June to September.
*Dependant on the time of year. Factors such as snow cover can extend this.
18 Months**
**Depending on the timing of the request and the type of tree, this can be within 12 months or less.