The Financial Planning Division provides services to City Council and management staff of all City divisions, agencies, boards and commissions.
Financial Planning Division is committed to providing professional and consistent service as outlined in the City-wide Service Promise. In some cases, legislative or operational realities require exceptions or additions to these service standards. For Financial Planning Division, these are outlined below, along with other important service information.
All emails (internal and external) will be acknowledged within two business days.
All telephone calls (internal and external) will be returned within two business days.
Inquiries received by mail will receive response within ten business days.
All Councillor inquiries will be acknowledged with the current business day when possible or within one business day, with an indication provided as to when a final response will be returned.