Toronto Public Health staff will:

  • respond to our clients, stakeholders, practitioners and the public in a timely manner according to the City’s established service response standards
    • all phone call service requests – respond within 24 hours
    • all email service requests – respond within 48 hours
  • provide services in a manner that is respectful, equitable, and responsive to the range of diversity in this city, including race, ethnicity, religion, gender, age, sexual orientation and disability
  • respond to all client complaints. Toronto Public Health will take ownership of complaints and requests, and follow through to resolution.
  • provide both oral and written information for our highest volume services in the 10 most common languages written and spoken in Toronto, and at a language level that our clients can understand
  • ensure all public health web content is updated regularly with the most recent documents and materials and is reviewed on an annual basis