Community Services Grants Program - 1999 Appeals Report

The Community Services Committee recommends the adoption of the following report (June 30, 1999) from the Commissioner of Community and Neighbourhood Services:

Purpose:

This report presents the recommended allocations from the $45,000.00 Community Services Grants Program (C.S.G.P.) appeal fund for agencies which appealed to the Community Services Committee for reconsideration.

Funding Sources, Financial Implications and Impact Statement:

The 1999 approved estimates provide for $10,516,323.00 for the Community Services Grants Program. An amount of $45,000.00 was reserved to respond to agency appeals.

Recommendations:

It is recommended that:

(1)the appeal fund of $45,000.00 be allocated to: Assaulted Women's Helpline ($8,000.00); ComServ Family Support Inc. ($1,000.00); Doorsteps Neighbourhood Services ($8,000.00); Learning Disabilities Association of North York ($3,000.00); Next Door Family Resources ($3,500.00); Parkdale Focus Community Project ($10,000.00); Reena ($7,500.00); and St. Alban's Boys and Girls Club ($4,000.00);

(2)a request of $10,000.00 from the Contingency Grants for the one-time restructuring costs of Volunteers Etobicoke ($5,000.00) and for East Scarborough Boys & Girls Club ($5,000.00) be made to the Grants Sub-Committee to be established under the Policy and Finance Committee; and

(3)the appropriate City Officials be authorized and directed to take the necessary action to give effect thereto.

Council Reference/Background/History:

Under the general authority for making municipal grants provided in Section 113(1) of the Municipal Act, all of the former municipalities provided support to the not-for-profit sector through community service grants.

On June 17, 1999, the Community Services Committee received a report, entitled "Community Services Grants Program (C.S.G.P.) - 1999 Allocations", which recommended allocations totalling $10,471,323.00 to 307 agencies.

Forty-three organizations appealed and provided written and/or verbal presentation to the Community Services Committee regarding the following issues: amount of funding recommended to their agency; conditions placed on the grant; and not being recommended for funding and/or not considered eligible. Several organizations noted the need for service equalization in the grants program across the City, or the need for increased amounts of funding in the C.S.G.P.

In developing recommendations with regard to how the appeal funds could best be allocated, staff reviewed the original recommendations and considered the information presented in the deputations. A total of $45,000.00 is available for the 1999 Community Services Grants Program appeals.

Comments and/or Discussion and/or Justification:

Of the 43 organizations which appealed their allocations, nine were new applicants not recommended for support, and the remaining 34 were returning or previously funded agencies. Of the returning agencies, two agencies were recommended for a reduced allocation, and 32 for a flat-line allocation. Two agencies had future funding conditions which they were appealing.

The overall approach used in assessing the appeals was consistent with directions outlined in the June 3, 1999, report, "Community Services Grants Program - 1999 Allocations".

Funds made available through the appeals fund have been recommended to one eligible new applicant and to provide increases to six returning applicants using the equity framework specifically community equity (i.e., both geographic communities and communities of common bond) and to return an agency who had not been recommended a grant to their 1998 level. The principles of equitable access to grants, agency effectiveness and efficiency, community needs and available resources were considered as well.

New Agencies:

Nine new agencies that were not initially recommended for a grant appealed. Six of these agencies were determined to be ineligible as they had not yet developed the required organizational systems and structures and/or did not demonstrate the required level of performance through the interview and review process. Of the remaining three agencies, one agency was not recommended because it was determined to be a lower priority within the equity framework. One agency was not recommended because it requested funds for a program in which the small number of clients served and the resulting cost per participant made it a lower priority. An additional agency was not recommended for a grant because of the changes in the organization as a result of restructuring.

Based on the information provided during the deputations and a review of agency applications, staff have confirmed the original recommendations regarding the six agencies which have not yet developed the required organizational systems and structures. These agencies will be invited to attend organizational development workshops provided by the Community Resources Unit of the Social Development and Administration Division. In addition, staff are meeting with other funders to identify possible supports to assist agencies during their developmental stage and, where appropriate, to encourage agency co-ordination/collaboration. As well, staff have confirmed the original recommendations regarding the two agencies that were determined to be a lower priority.

Based on the deputation, Committee direction and additional information of one new applicant, Parkdale Community Focus is recommended for a grant of $10,000.00 for the Community Parents Outreach Program. This program was originally declined funding due to uncertainty about the restructuring the agency was undergoing with the Community and Older Persons Alcohol Program. The agency has demonstrated that the restructuring has progressed to a sufficient level and the program for which funds have been requested would not be negatively impacted by the structural changes.

Returning Applicants:

As indicated above, staff have confirmed the general approach to flatline previously funded organizations and to allocate any available additional dollars using the equity framework, specifically community equity (i.e., both geographic communities and communities of common bond).

Of the 34 returning agencies appealing their recommendations 32 were flat-lined. Based on the information provided during the deputations and a review of agency applications staff have confirmed the original recommendations for 26 of these agencies and have recommended additional funds for six of these agencies.

One agency appealed the initial recommendation that their program was no longer eligible and their grant would be reduced and phased out beginning in the year 2000. Based on the information provided at the deputation, staff have confirmed the original recommendation.

One agency appealed the future funding condition placed on the agency. Based on the information provided during the deputation and a review of the agency application, staff have confirmed the original recommendation.

Two agencies who appealed had received initial recommendations for decreased allocations. Staff have reviewed the materials and deputation comments provided by the agencies and have confirmed the initial recommendation for one of these agencies.

Reena was determined to be ineligible for funding during the 1998 allocation process as a result of relocating the agency head office outside of the City of Toronto. The agency was allocated 50 percent of the previous year's allocation as transition funding. In 1999, the agency has reapplied for funds. The agency has indicated through the appeals process that although the agency head office is not located in the City of Toronto the majority of clients and Board members are from the City of Toronto.

The location of the agency head office has been a significant criterion for determining eligibility for City of Toronto grants. Staff will review this criterion and implications of any changes for the grants programs. Pending this review a grant at the same level as 1998 is recommended.

Three agencies, made appeals regarding their flat line allocations on the basis of the need for service in their catchment areas and the variability of funding levels across the City. Staff will review the need and demand to level up the funding available for the C.S.G.P. program and report through the Community Services Committee through the 2000 year budget process.

Two agencies appealed their initial recommended allocations on the basis that they need additional funds to cover one-time restructuring costs due to mergers that their agencies were undergoing. Staff are recommending that $5,000.00 per agency be sought from Contingency Grants as one-time additional funds to assist these agencies with their restructuring.

Conclusions:

Based on reviews of the information presented through the deputations, it is recommended that one new applicant receive funding, six returning applicants receive additional funds and one returning applicant receive a grant at their 1998 flat-line allocation level. In addition, two returning applicants are recommended for consideration for funding from Contingency Grants for one-time restructuring costs.

Contact Name:

Chris Brillinger

Tel: 392-8608/Fax: 392-8492

e-mail address: chris_brillinger@metrodesk.metrotor.on.ca

--------

Appendix 1

1999 Community Services Grants Program - Appeals Report

1. Assaulted Women's Helpline (Item No. 22):

The agency provides a 24-hour crisis and counselling telephone line for women experiencing violence. The service is available in up to 150 languages. This telephone service provides emotional support, training, workshops, information and referral, and advocacy. In 1998, 26,800 client contacts were made by a staff of 12.0 full-time equivalents and 44 volunteers.

Recommendation:The agency is recommended for $8,000.00 in additional funds for a total grant of $63,702.00.

1. Baluchi Canadian Association (Item No. 28):

The organization provides parent relief, a family resource program, and social-recreational activities for members of the Baluchi community. In 1998, 95 individuals were served by 10 volunteers.

Recommendation:The agency is not recommended for a grant.

Baycrest Centre for Geriatric Care (Item No.32):

The agency's services include a 300-bed hospital, 372 long-term care beds in the Jewish Home for the Aged, 204 units of housing for seniors, a group home, an adult day program, an elderly persons' centre, and home care services. In 1998, 5,000 individuals were served by a staff of 1,046.6 full-time equivalents and 2,919 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Canadians for Children at Health Risk (Item No. 61):

The organization is a national community-based organization of volunteers founded in 1995. The mission of the organization is to prevent disease and mortality in children in Third World countries, the developing regions of the Balkans and Canadian children in need, to treat disease and to research the prevention of diseases. Activities within the City of Toronto focus on the provision of education seminars on parenting and health promotion, information and referral and outreach activities. In 1998, 600 individuals were served by 41 volunteers.

Recommendation:The agency is not recommended for a grant.

1. Centre for Spanish Speaking People (Item No. 74):

The agency serves Spanish-speaking people and their families across the City of Toronto. Services include settlement, supportive counselling, public education, community information boards, counselling, language training, women's programs, training workshops, legal clinic, seniors' program, youth program, cultural and recreational programs. In 1998, 5,828 individuals were served by a staff of 14.8 full-time equivalents and 50 volunteers.

Recommendation: The agency is not recommended for additional funds.

1. Chinese Professional Women of Canada (Item No. 81):

The agency provides social, cultural, and educational support to Chinese women and their families across the City of Toronto. Supports include seminars on health care, financial planning, and the environment, a community newspaper, a performing cultural "art troupe" and information and referral services. In 1998, 25 individuals were served by 140 volunteers.

Recommendation:The agency is not recommended for a grant.

1. Community Bicycle Network (Item No.90):

The agency serves low-income communities, women and children in shelters, and other marginalized groups across the City of Toronto. The Network co-ordinates volunteers from a number of bike clubs in the City. Bikes are recycled and promoted as low-cost means of transportation to low-income populations. The Open Roads program operates out of shelters for abused women and children. Children learn how to fix bikes and earn ownership of a recycled bike. In 1998, 95 individuals were served by a staff of 1 full-time equivalent and 30 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Community Information Centre for the City of York (Item No. 93):

The agency serves residents and service providers in the former City of York. Services include information and referral, case management and childcare information services, advocacy, informal counselling, community outreach and publications. In 1998, 9,100 client contacts were made by a staff of 3.2 full-time equivalents and 29 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. ComServ Family Support Inc. (Item No.99):

The agency serves developmentally disabled residents in the former City of Etobicoke. The agency provides supportive employment and living options, a family support resource network, education and training, and integration facilitator programs for the developmentally disabled. In 1998, 106 individuals were served by a staff of 0.5 full-time equivalents and 15 volunteers.

Recommendation:The agency is recommended for $1,000.00 in additional funds for a total grant of $5,000.00.

1. Doorsteps Neighbourhood Services (Item No.121):

The agency serves residents of the area surrounding the Jane Street/Wilson Avenue intersection bounded by Sheppard Avenue, Keele Street, Highway 401 and 400. Four agencies merged and provide a variety of recreational activities, social services, and educational programs, and are about to undergo a merger. Activities include a parent/child drop-in program with a bilingual Spanish component, adult fitness, social recreational programming for children, youth and seniors, women's support group, special community events, and a newsletter. In 1998, 17,033 individuals were served using a staff of 6 full-time equivalents and 241 volunteers.

Recommendation:The agency is recommended for $8,000.00 in additional funds for a total grant of $95,924.00.

1. Dovercourt Boys' and Girls' Club (Item No.123):

The agency serves primarily boys and girls aged 6-17 within the area bounded by Bloor Street, Dupont Street, Lansdowne Avenue, and Ossington Avenue. They provide a variety of social and recreational programs including sports, group games, day care program, arts and crafts, summer day camps, tots' program, leaders' corps, youth job experience and a girls' group. In 1998, 740 individuals were served by a staff of 15 full-time equivalents and 164 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. East Scarborough Boys and Girls Club (Item No. 128):

The agency serves children and youth principally in the area bounded by Kennedy Road, Highway 401, Manse Road and Lake Ontario. Programs include after-school drop-in clubs, family resource programs, a summer day camp, evening social and recreational activities, stay in school program, computer classes, and pre-school and school-age day care. In 1998, 2,100 individuals were served by a staff of 32 full-time equivalents and 296 volunteers.

Recommendation:The agency will be referred to Contingency Grants for $5,000.00 in additional funds.

1. Finnish Social Counselling Services of Toronto Inc. (Item No. 152):

The agency provides support to the community through interpretation, information and referral and assistance for seniors living independently. In 1998, 3,493 client contacts were made by 1 full time equivalent and 131 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. For Youth Project:

The For Youth Project is a partnership initiative comprised of organizations (mainstream and ethno-specific) looking at issues affecting ethno-racial youth in the former City of York. This is a community development initiative looking at restructuring existing services and institutions to better meet the needs of ethno-racial youth. Youth have been involved in the initiative and organized a number of meetings, workshops and events. As well, the coalition of agencies is intending to set up a youth resource centre. In 1998, a staff of 1.8 full-time equivalents and 44 volunteers worked on the initiative.

Recommendation:The agency is not recommended for additional funds.

1. Gerrard Resource Centre (Item No. 166):

The Gerrard Resource Centre is a program of Ryerson Polytechnic University and provides leadership to the child care community through the provision of services and the training of students. Programs are offered n the area bounded by Bloor Street, Lakeshore Boulevard, Yonge Street and Don Valley Parkway. Services include drop-in programs at three locations, emergency child care, toy lending library, consultation services for children with special needs, childcare information and referral and healthy child development project. The emergency child care project supports families in crisis by providing short-term care for children in a safe and supportive environment. In 1998, 810 individuals were served by a staff of 7.5 full-time equivalents and 54 volunteers.

Recommendation:The original recommendation is confirmed.

1. Le Groupe Jeunesse Francophone De Toronto (Item No. 169):

The agency provides social, cultural, recreational and educational opportunities for Francophone youth in the City of Toronto. Services include a drop-in, workshops, and employment training. In 1998, 420 individuals were served by a staff of 2 full time equivalents and 20 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Heritage Skills Development Centre (Item No. 174):

The organization promotes the social and economic self-sufficiency of African Canadian and other visible minority women. Activities include training in small business management, sewing and fashion design, and access to information and services. The Heritage Fashion Design Network project facilitates shared resources in the initial stages of small business development. Other activities include life skills development, drug abuse and crime prevention programs. In 1998, 1,721 people were served by a staff of 4 full-time equivalents and 238 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Learning Disabilities Association of North York (Item No. 210):

The agency provides educational, social, recreational, legal, medical, vocational training and employment opportunities for the learning disabled in the former City of North York. Services include a resource library, workshops, resource support service, resource facilitation, public meetings, newsletter and advocacy. In 1998, 5,800 client contacts made served by a staff of 3.5 full-time equivalents and 150 volunteers.

Recommendation:The agency is recommended for $3,000.00 in additional funds for a total grant of $15,100.00.

1. Next Door Family Resources (Item No. 252):

The agency provides a broad range of programs for parents, caregivers and pre-school children in the southern area of the former City of Etobicoke. The Child Care Registry serves a larger area because this service is primarily provided via the telephone. Programs include several drop-in centres, a resource library, children's programs, newsletter, caregiver/parenting workshops and special events. In 1998, 2,391 individuals were served by a staff of 5.82 full-time equivalents and 234 volunteers.

Recommendation:The agency is recommended for $3,500.00 in additional funds for a total grant of $41,182.00.

1. Ogaden Somali Community Association of Ontario (Item No. 265):

This agency provides counselling and referral, strategies for relief of poverty, immigration and settlement services, language instruction, employment training and health services to its own community. One program, called "Buddy", pairs skilled or professional members of the community with young people and act as mentors. In 1998, 1,210 individuals were served by 62 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Parkdale Focus Community Project (Item No. 282):

Parkdale Focus Community delivers alcohol and drug prevention programs. Agency activities include a moms' support program, community parent outreach program for pregnant women, their children and families, a community safety project and a drop-in program for seniors, homeless individuals and psychiatric survivors. In 1998, 3,150 client contacts were made by a staff of 15 full-time equivalents and 309 volunteers.

Recommendation:The agency is recommended for a grant of $10,000.00.

1. Pat Arato Aphasia Centre (Item No. 286):

The agency serves residents across the City of Toronto who have had a stroke or brain injury and been discharged from formal therapy, ongoing speech and language stimulation. The agency provides long-term community-based, professional communications and psycho-social programs, and aphasic education and research. In 1998, 271 individuals were served by 10.88 full-time and 183 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Ralph Thornton Centre (Item No. 297):

The agency provides children's programs, special events, arts, recreation, educational programming, public computers, and low-cost community space in the area bounded by the Don River, Eastern Avenue, Coxwell Avenue, and the northern boundary of the former City of Toronto. In 1998, 2,790 individuals were served by a staff of 18.5 full-time equivalents and 141 volunteers.

Recommendation:The agency is not recommended for a grant.

1. Reena (Item No. 298):

The agency serves developmentally disabled people. Services include group homes, residential services, vocational workshops, client and family services, day program, support and relief programs for families and public education. In 1998, 280 individuals were served by a staff of 218 full-time equivalents and 522 volunteers.

Recommendation:The agency is recommended for a grant of $7,500.00.

1. Le Regroupement des Jeunes Filles Francophones (Item No. 300):

The agency provides social, cultural, and economic development opportunities for young Francophone women in the City of Toronto. Services include a drop-in, workshops, entrepreneurship development, and information and referral. In 1998, 300 individuals were served by a staff of 3 full-time equivalents and 18 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Serve Canada (Item No. 319):

The agency provides job experience, volunteer opportunities and life skills training for youth aged 17-24 across the City in a nine-month internship program. In 1998, 18 individuals were served by a staff of 2.25 full-time equivalents and 38 volunteers.

Recommendation:The agency is not recommended for a grant.

1. Somali Canadian Women's Association (Item No. 333):

The organization provides information and referral supports, counselling and education to Somali women across the City of Toronto. The organization aims to help Somali women and children through the adaptation and integration process. In 1998, 388 individuals were served by a staff of 971 full-time equivalents and 34 volunteers.

Recommendation:The agency is not recommended for a grant.

1. Somali Family and Child Skills Development Services (Item No. 334):

The organization provides social, cultural, recreational, health and wellness, settlement and education support to Somali families across the City of Toronto. In 1998, 213 individuals were served by 32 volunteers.

Recommendation:The agency is not recommended for a grant.

1. Somali Immigrant Women Association (Item No. 336):

The agency serves women and children across the City of Toronto. They provide community and social services for women and children. Direct services include post-settlement counselling, life skill workshops, peer support and support groups for assaulted women. In 1998, 720 individuals were served by 2 full-time equivalents and 30 volunteers.

Recommendation:The agency is not recommended for additional funds.

St. Alban's Boys and Girls Club (Item No. 344):

The organization provides a variety of recreational and educational programs for children aged 4 to 17 in the area bounded by Spadina Road, Ossington Avenue, Harbord Street and Davenport Road. It also offers a pre-school program and community activities for adults and families. In 1998, 1,070 individuals were served by a staff of 14.9 full-time equivalents and 102 volunteers.

Recommendation:The agency is recommended for $4,000.00 in additional funds for a total grant of $25,671.00.

1. St. Bernadette's Family Resource Centre (Item No. 345):

The agency serves children and parents with special needs in the former City of York. The Centre offers respite programs for families with developmentally handicapped children and programs to integrate the children in community activities. Programs presently offered include a parent support group, parent/child we need a break program, after four program and a youth theatre program. All programs are integrated. In 1998, 506 individuals were served by a staff of 7 full-time equivalents and 39 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. St. Clair O'Connor Community Inc. (Item No. 347):

The agency provides services for seniors in the former Borough of East York. Services include recreation, Alzeheimer's day program, supportive housing, a 25 bed nursing home and physicians. In 1998, 607 individuals were served by a staff of 35.8 full-time equivalents and 169 volunteers.

Recommendation:The original recommendation and conditions are confirmed.

1. St. Mark's Seniors Club (Item No. 350):

The organization serves largely Polish-speaking seniors in the southern area of the former City of Etobicoke. The club is an unincorporated organization which was started in 1998 to meet the social and recreational needs of seniors in the local neighbourhood. The agency provides a variety of activities once a week which include exercise, conversation, light refreshments and bingo as well as activities at Christmas and daytrips. In 1998, 54 individuals were served by 11 volunteers.

Recommendation:The agency is not recommended for a grant.

1. St. Mathew's Bracondale House (Item No. 351):

The agency operates an elderly persons' centre in a seniors' building in the former City of Toronto which provides social recreational activities for the residents and the surrounding community. In 1998, 532 individuals were served by a staff of 14 full-time equivalents and 195 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Stop 103 Inc. (Item No. 355):

Stop 103 provides crisis assistance to low-income single people and families in the area bounded by Runnymede, Dovercourt, Bloor Street and St. Clair Avenue. Basic programs include a food bank, assistance with housing and employment, access to food and household goods. Congregate dining and the Healthy Beginnings program are offered in co-operation with other local organizations. In 1998, 5,869 people were served by a staff of 3.8 full-time equivalents and 146 volunteers.

Recommendation:The agency is not recommended for additional funds.

Sunshine Centre for Seniors (Item No. 361):

The agency operates social/recreational programs for seniors five days per week for eight weeks during the summer on Wards Island. In 1998, 1,563 people attended the summer program. A drop-in is offered in the fall/spring/winter months one day a week at St. Andrew's United Church. In 1998, 1,754 individuals were served by a staff of 4 full-time equivalents and 120 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Tamil Eelam Society of Canada (Item No. 363):

The agency serves members of the Tamil community across the City of Toronto. Services include orientation, translation and interpretation, escort, educational seminars for women and youth, outreach services, employment assistance, educational programs, language classes and cultural activities. In 1998, 7,970 individuals were served by a staff of 38.5 full-time equivalents and 107 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Toronto Mainland Chinese Community Centre (Item No. 386):

This new agency serves the Mandarin-speaking community from Mainland China. Services include settlement support, information and referral, English as a Second Language, youth programs and other cultural and community development activities. In 1998, 10,000 client contacts were made by a staff of 2 full-time equivalents and 230 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Tropicana Community Services Organization (Item No. 393):

The agency serves youth in the east end of Toronto. Services include a youth employment centre, a day care, summer day camp, youth leadership programs and after school programs in a variety of community locations. In 1998, 7,253 individuals were served by a staff of 42.5 full-time equivalents and 200 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Volunteers Etobicoke (Item No. 411):

The agency has been serving residents and agencies in the former City of Etobicoke since 1987. Residents are encouraged to serve the community through volunteer participation and assists agencies in working effectively with volunteers. The agency has a satellite office in Humber College and an interview site in the Rexdale Community Health Centre. Services are provided through five program areas: recruitment, referral, agency consultation, promotion and training/education. In 1998, 4,199 individuals were served by a staff of 1.86 full-time equivalents and 80 volunteers.

Recommendation:The agency will be referred to Contingency Grants for $5,000.00 in additional funds.

1. Willowtree Tenants' Organization (Item No. 423):

The agency serves residents in the area bounded by Sheppard Avenue, Yonge Street, Finch Avenue and Bayview Avenue with emphasis on the Metro Toronto Housing Authority community. Programs include an after school program, food bank, pre-school drop in and community workshops and events. In 1998, 295 people were served by a staff of .5 FTE and 101 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. York Community Services (Item No. 436):

The agency serves residents in the former City of York. Services include health care, social services, legal aid clinic, budget counselling and services to seniors. Volunteers participate in programs such as friendly visiting, transportation of seniors, snow shoveling, an interpreters' bureau, income tax clinics, Christmas baskets, legal clinic, health clinic and housing registry. The York Housing Registry is administered through this agency. In 1998, 8,634 individuals were served by a staff of 36.66 full-time equivalents and 140 volunteers.

Recommendation:The agency is not recommended for additional funds.

1. Yorktown Child and Family Centre (Item No. 442):

The agency provides out-patient services ranging from prevention (e.g., community-parent education) to early interventions and treatments (e.g., child management, counselling and therapy). Services are provided to children individually and in conjunction with others involved, e.g., families, surrogate care givers, teachers and foster parents. The agency works collaboratively with other agencies including the Central Agencies Sexual Abuse Treatment Programme, the Association of Children's Mental Health Centres, Programme without Walls, Healthy Babies, Healthy Children and others. In 1998, 2,071 individuals were served by a staff of 9.9 full-time equivalents and 159 volunteers.

Recommendation:The agency is not recommended for additional funds.