Here you can find a list of contacts and resources to help you in addressing specific problems.
Street lighting
- Outages on streets and city laneways
- New installations
- Street light covers (where light is shining into home)
- Street light poles
- Broken lighting
Call Toronto Hydro: 416-542-3195
Website: www.torontohydroenergy.com/street_form.asp
Toronto Hydro on-line form to report street lighting issues.
Lighting concerns in parking lots
Toronto Parking Authority
General inquiry: 416-393-7275*
E-mail: tpamail@toronto.ca
*Press "Option 3" to report broken/damaged parking meters, or for info on parking facility information.
Call direct to 416-393-8747
24 Hour Hotline: 416-393-7300
parking.greenp.com
Lighting concerns on TTC
TTC website: www.ttc.ca
Commendations & Complaints: 416-393-3030
Lighting concerns in parks
Parks and Recreation
General information: 311
General inquiry: 416-338-4FUN (4386)
E-mail: parks@toronto.ca
Hedges/bushes blocking sidewalks or sight lines
District 1
East York: 416-397-4480
Toronto: 416-392-7877
York: 416-394-2646
District 2: 416-394-8352
District 3: 416-395-6205
District 4: 416-396-4809
Sidewalk repair
311
Issues in parks
Parks & Recreation
General information: 416-392-8186
General inquiry: 338-4FUN (4386)
E-mail: parks@toronto.ca
Non-emergency Police Service
For details about police services, patrols, complaints against police and non-emergency general inquiry: 416-808-2222
Litter/garbage
For complaints about litter on city road allowances and parks: 311
www.toronto.ca/litter
Land use
Who owns or maintains nearby land? Is the land use in the area changing? Deeds to property / Discharge of mortgage / Property search unit or location:
Ministry of Consumer & Business Services, Province of Ontario
416-314-4400 or 416-314-4431
Public transportation
Is the subway station or bus stop adequately lit? Maintenance issues (litter, broken lights, etc).
General inquiry: 416-393-4000
TTC website: www.ttc.ca
Commendations & Complaints: 416-393-3030
Discrimination/Access & Equity
Experiencing discrimination, mistreatment, discomfort, etc. because of your identity, please contact:
Ontario Human Rights Commission (OHRC)
Ministry of Citizenship, Culture & Recreation
Head Office: 416-314-4500
Human Rights inquiries: 416-326-9511 or 1-800-387-9080
TTY: 416-314-6526 or 1-800-308-5561
Website: www.ohrc.on.ca
E-mail: info@ohrc.on.ca
City of Toronto Access and Equity office
Tel: 311 (multilingual line)
TTY: 416-338-0889
E-mail: accessandequity@toronto.ca
Disabled/handicapped parking
Toronto Parking Authority
General inquiry: 416-393-7275*
E-mail: tpamail@toronto.ca*
*Press "Option 3" to report broken/damaged parking meters, or for info on parking facility information.
Call direct: 416-393-8747.
24 Hour Hotline: 416-393-7300
parking.greenp.com
Park safety
Parks and Recreation
General information: 416-392-8186
General inquiry: 416-338-4FUN (4386)
E-mail: parks@toronto.ca
Police Services non-emergency line: 416-808-2222
Power outage/Hydro emergency
Toronto Hydro: 416-542-8000
24 hours a day, 7 days a week
Flooding/Water turn-off
District 1 (East York/Toronto/York)
Day: 311
After hours: 311
District 2 (Etobicoke)
Day: 416-394-8615
After hours: 416-394-8516
District 3 (North York)
Day: 416-395-6205
After Hours: 416-395-6333
District 4 (Scarborough)
Day – flooding: 416-396-7372
Day – water: 416-396-4709
After hours: 416-396-4808
Main customer services line for all districts: 311
City roads/Property/Fallen trees
District 1:
Day: 416-392-7281
After hours: 311
District 2:
Day: 416-394-8519
After hours: 416-394-8615
District 3:
Day: 416-395-6137
After hours: 416-395-6333
District 4:
Day: 416-396-4865
After hours 416-396-4808
Public Health concerns
After hours: 416-690-2142
Road emergency/Traffic signs
District 1:
Day: 311
After hours: 311
District 2:
Day: 416-394-8570
After hours: 311
District 3:
Day: 416-395-6205
After hours: 416-395-6333
District 4:
Day: 416-396-7372
After hours: 416-396-4808
Industrial spills
Ministry of the Environment
Emergency Spills Action Centre: 416-326-6700
After hours: 416-325-3000 or 1-800-268-6060
Fax: 416-325-3011
Sewer issues/illegal dumping
Industrial Waste & Storm-water Quality Unit
Call 311
Snow removal
Info Hotline: 311
www.toronto.ca/transportation/snow/snow_story.htm
Miscellaneous
Fire, crime, life-threatening illness, trauma or hazard, rescue, chemical spills, gas or oil smells or odours, etc:
CALL 911 operator and ask for the fire department.
For all other City information, concerns and feedback:
311 Toronto
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
TTY customers: 416-338-0TTY (0889)
Fax: 416-338-0685
E-mail: 311@toronto.ca
E-mails are usually responded to within 48 hours.
Always call 911 for emergencies.
