The Community Crisis Response Program (CCRP) works across Toronto providing support and resources to communities impacted by violent and traumatic incidents. By providing immediate supports, the CCRP mobilizes local resources to address individual/group needs, coordinates community debriefings and facilitates information sharing. Long-term supports offered by the program include establishing training and education sessions, facilitating community safety audits, and fostering the development of innovative, community safety projects.
The Community Crisis Response Program (CCRP) works across the city of Toronto in partnership with community members, agencies, and internal City divisions to enhance community safety and wellbeing.
The CCRP team supports communities with the development of safety networks that create neighbourhood strategies which focus on Crisis Intervention, Crisis Prevention, and Crisis Preparation.
CCRP works with communities to identify concerns and develop localized strategies including the development of a coordinated community crisis response protocol.
When communities have been impacted by violent and traumatic incidents, the CCRP further supports communities with the recovery and healing process.
Violent and traumatic incidents include: shootings, shots fired, stabbings/slashings, swarming, community conflicts, gun/gang related activity, and raids/ execution of major search warrants.
The CCRP is not a first response program. Members of the public are reminded to call 911 in emergency situations. The program is automatically activated 12-72 hours after a violent incident occurs.
Each day, the CCRP staff gather and receive information on critical incidents from the police, news media, municipal services, community organizations and local place-based networks. CCRP staff communicate with community stakeholders to arrange needs assessments for crisis response activities and to mobilize supports where necessary
Scerena OfficerManager |
Kevin BourneSupervisor |
Emad AlarashiCommunity Development Officer
Katherine MarhongCommunity Development Officer
Saleha NahdiCommunity Development Officer
Stephanie MazerolleCommunity Development Officer |
Temesgen GhebremicaelCommunity Development Officer
Thipika BalakrishnanCommunity Development Officer
Trecia DownesCommunity Development Officer |
Name/Agency |
Phone |
|---|---|
| Toronto Police Services | Emergency: 911
Non-Emergency: 416-808 2222 |
| Toronto Community Housing | 416-981-5500
416-921-2323 |
| What’s Up Walk In Youth (13-29 yrs)
Free Walk-In Mental Health Counselling. No fee. No appointment. No Health Card. Six locations across Toronto. |
1-866-585-MHTO (6486) |
| Toronto Public Health – Community Support Team | 416-338-7600 |
| Victim Services Toronto
Victim Services Toronto provides 24/7 Immediate Crisis Response, intervention and prevention services which are responsive to the needs of individuals, families and communities affected by crime and sudden tragedies. |
416-808-7066 |
| Province of Ontario – Victim Witness Assistance Program | 416-325-3265 |
| Crisis Outreach Services for Seniors (COSS) | 416-217-2077 |
| Crime Stoppers
Crime Stoppers takes anonymous information 24 hours a day, 7 days a week. Calls are not recorded and Crime Stoppers does not have call display, guaranteeing your identity remains anonymous. People providing information will be given a secret code number. You will never be asked to identify yourself or testify in court. |
416-222-TIPS (8477) |
| Toronto Distress Centre
Provides 24-hour telephone support, 365 days a day. Offer round the clock response to those experiencing emotional distress or in need of crisis intervention and suicide prevention. They also provide face to face support and counselling to people dealing with the effects of suicide and homicide. |
416-408-HELP (4357) |
| Kids Help Phone Line
When young people reach out for help, either by phone or online. Kids Help Phone is there for them with the immediate, caring, professional, anonymous help and hope they need and deserve. Kids Help Phone doesn’t trace calls or IP addresses, and they don’t use call display. |
1-800-668-6868 |
| Gerstein Centre
The Gerstein Centre provides crisis intervention to adults, living in the City of Toronto. The Centre provides supportive counselling for immediate, crisis issues and referrals to other services for on-going, non-crisis issues. Our service is a community mental health service and is non-medical. |
Crisis line: 416-929-5200
Referral line: 416-929-9897 |
| Emergency Shelter | Central Intake: 416-338-4766 or 1-877-338-3398 |
| 211Toronto
Web-enable local data to create a fully searchable, bilingual point of access to over 60,000 community, social, health and related government programs and services in Ontario. |
211 |
| 311
Information about City Services. |
311 |