If you need emergency shelter or respite, call Central Intake at 416-338-4766. For street outreach services, call 311.

The City offers a range of services for people experiencing homelessness. See below to learn more about shelters, 24-hour Respite Sites, drop-ins, street outreach and other services.


Emergency accommodation and related support services that assist people to move into housing.

24-Hour Respite Sites

Low-barrier services, providing resting spaces, meals and service referrals. Open 24/7.

Drop-In Programs

Basic necessity services to people who are homeless or at risk of homelessness.

Street Outreach

Services for people experiencing homelessness and living outdoors.

Warming Centres

Warm spaces for vulnerable residents to come inside during extreme cold weather.

Housing Help

Non-profit agencies that help people find and keep housing, and avoid eviction

Pet Services for Clients of Homeless Services

No-charge services for pets of people staying at shelter sites.

Public Washrooms & Showers

Locations of public washrooms in parks and recreational facilities.

About the City’s Shelter System

The city has more shelter beds per capita than any Canadian city.

View information on daily shelter system occupancy and the number of people who enter and leave the shelter system.

The shelter system is composed of sites that are operated by the City and sites that are operated by community agencies and funded by the City. All shelters and 24-Hour Respite Sites must meet the City’s Shelter and 24-Hour Respite Site Standards.

Information for operators can be found at: