Description of Service / Summary
Learn how to apply for and manage Rent-Geared-to-Income housing in Toronto using the MyAccesstoHousingTO portal, including eligibility, waitlist details, and the choice-based housing offer process.
About MyAccesstoHousingTO
- The City has launched MyAccesstoHousingTO, a new online application portal for households looking to apply or manage their application for Rent-Geared-to-Income housing in Toronto.
- Existing applicants will need a code to sign on, which are being mailed in phases.
- Visit toronto.ca/accesstohousing to learn more.
- MyAccesstoHousingTO portal can be found on our website at toronto.ca/accesstohousing.
What is Rent-Geared-to-Income Housing?
- Rent-Geared-to-Income (RGI), or subsidized housing, is made available by the City of Toronto to make rent affordable for households.
- In most cases, the rent at a subsidized unit is 30 per cent of a household’s total monthly income before taxes and adjustments.
- If you receive social assistance the rent is based on the rent benefit set by the Ontario government.
Application & Waiting List Process
- Once processed as eligible, applicants will be placed on the Centralized Waiting List, which is managed by Access to Housing.
- Applicants are served on a first-come, first-served basis, and applicants with the older application dates receive an offer of housing first, unless applicants are eligible for priority status.
- Toronto Community Housing Corporation and non-profit and co-operative housing providers use the Centralized Waiting List to select and house applicants for rent-geared-to-income assistance.
- Note: There are other affordable housing developments that are not part of the Centralized Waiting List. More information about these developments, can be found on the Affordable Housing website.
- We encourage applicants to consider Rent-Geared-to-Income housing as a long-term housing plan, not an immediate solution to housing needs or emergency situations. If you require emergency shelter, contact Central Intake.
Choice-Based Housing Offer Process
- In January 2022, the City will introduce Choice-Based allocation and provincial single offer rule for all households on the CWL.
- Through the choice-based offer housing process, eligible applicants will be able to:
- view detailed information online in their MyAccesstoHousingTO account about available buildings and units, including photos, move-in dates and accessibility features, and choose units of interest, and
sign up to receive email notifications when new information is posted.
Important: Single Offer Rule
- In compliance with the Housing Services Act, the City will be moving to a Single Offer Rule.
- This means that as of January 1, 2022, you will be eligible to receive only one offer of suitable RGI housing.
- If you refuse this offer, you will be removed from the Centralized Waiting List.
- While you are eligible to re-apply, you will receive a new application date and will start at the bottom of the Centralized Waiting List.
- Invitations to participate in a two-week Choice-Based cycle and express interest in available units will go out to eligible applicants by email based on their application date and priority status (if applicable).
- More information about MyAccesstoHousingTO and the choice-based housing offer process (including a step-by-step instructional video on how to view and select vacancies) is available here.
Support and Resources
- Applicants can visit a local Housing Help Centre, or call the Application Support Centre at 416-338-8888 for support.
- Applicants can visit any Toronto Public Library location to access free WiFi or a computer.
- Translation services are also available by calling the Resource Centre or 3-1-1.
