The City of Toronto Parks & Recreation Division is responsible for maintaining these facilities. Skating rinks are maintained according to a schedule based on their usage frequency, with some having dedicated on-site staff and others being maintained by a staff rover or flying squad every 4 or 8 hours.
Parks staff flood and scrape outdoor ice rinks and skate trails on a regular schedule, typically 4 times daily. The maintenance schedule may be impacted by weather events such as a large snowfall or rain.
Free ice skate and helmet rentals, as well as skate aids, are available at Skate Lending Library locations.
Our response times to reported maintenance issues at Artificial Ice Rinks vary based on the severity of the issue. Where there is an imminent risk to health and safety, staff aim to address the issue within 24 hours. Routine maintenance issues are typically addressed within one week. Non-routine or low priority requests may take up to two months to complete.
If you wish to report a maintenance issue at an Outdoor Artificial Ice Rink, you can submit a service request online at https://www.toronto.ca/311, or call 311.