Follow Up on City Contracts
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Track your bid to completion and provide valuable feedback through surveys and complaints to help the City improve your experience.
If you are the successful vendor of a City contract/competitive call document, the City will contact you via mail or telephone.
Questions or Problems Relating to Invoices
Feedback and Questions
Complaints about City of Toronto service
Vendors should review the Complaints Handling Procedure in order to report any problems with services provided by the City of Toronto. These complaints may involve the following: PMMD staff; charges or fees; and service timeliness, quality standards or access. Please see the Complaints Handling Procedure page for more information.
* Please note, the Complaints Handling Procedure does NOT cover the following: Bid disputes, inquiries, feedback, compliments or suggestions. If a vendor has a dispute with respect to a procurement process, please refer to the Pre-Award and Post-Award Bid Dispute process document.
The Broader Construction Association Consultation Group
The Broader Construction Association Consultation Group (BCACG) brings together the City and various construction associations to discuss general issues concerning the procurement, administration and execution of construction-related contracts. The BCACG meetings, facilitated by the Purchasing Materials and Management Division (PMMD), are held three times a year. See the Broader Construction Association Consultation Group page for details on how to participate in the consultation process.
After the contract is complete, City of Toronto staff will perform a Contractor Performance Evaluation (CPE). The purpose is to provide an evaluative record, both positive and negative, of a general contractor’s performance on any given construction project that has been awarded to a general contractor by the City of Toronto. The CPE is a standardized internal tool to be used to encourage contractors to improve their performance and will be used consistently across all City of Toronto divisions to assess performance and when considering a contractor’s eligibility for future awards.