To assist in prompt payment, your invoice should include the following information:

  • Vendor Name on Company Letterhead
  • Invoice Number
  • Invoice Date
  • Purchase Order Number
  • Bill To Address
  • Full Ship To Address:
    • Division
    • Divisional Contact
    • Service Location Address
  • Total Amount
  • Subtotal Amount Before Tax
  • Tax Amount

**NEWInvoices without POs will be returned effective January 1, 2020.

Submit your invoice electronically to: apinvoice@toronto.ca in the following format:

  • Must be in PDF format
  • Only one invoice per PDF file (including attachments)
  • Multiple PDF files per email are accepted

Invoices submitted in text, Word or Excel format will be returned to the sender.

Purchases made with a credit card or PCard are considered paid and invoices are not to be sent to Corporate Accounts Payable.

The standard invoice billing requirement must be followed with the exception of vendor invoices related to an approved capital project subject to construction lien holdbacks only.  Billing requirement direction will be provided by the contract custodian or city divisional designate.

** NEW – Paper invoices will no longer be accepted effective January 1, 2020.

  • For invoices dated greater than 30 days, please contact the divisional staff member who placed the order for the status of your invoice
  • For all other invoice inquiries, please contact the Corporate Accounts Payable customer service line at 416-397-5235
  • If you are interested in offering a discount, please contact the Corporate Accounts Payable customer service line at 416-397-5235
  • Discount payment terms cannot be less than 15 days from date of receipt of invoice
  • For more information and/or to enrol for our Direct Deposit payment option, please email FASPDD@toronto.ca

To assist in prompt payment, it is essential that all required billing information is included on each invoice submitted to the City.  Effective January 1, 2020 invoices received without complete information will not be accepted. Below is a checklist to assist in ensuring each invoice is complete:

Complete Invoice Checklist:

  • Vendor Name on Company Letterhead
  • Invoice Number
  • Invoice Date
  • Purchase Order Number
  • Bill To Address
  • Full Ship To Address:
    – Division
    – Divisional Contact
    – Service Location Address
  • Total Amount
  • Subtotal Amount Before Tax
  • Tax Amount

 

It is the vendor’s responsibility to submit correct invoices for payment of goods/services delivered to City Divisions.  In the event an incorrect invoice is submitted, the vendor is required to issue a credit note and submit a new invoice.  If the invoice in question offered an early payment discount, the receipt date of the new invoice will be used to calculate the early payment discount terms.

Exceptions

The standard invoice billing requirement must be followed with the exception of vendor invoices related to an approved capital project subject to construction lien holdbacks only.  Billing requirement direction will be provided by the contract custodian or city divisional designate.

Electronic Invoices

Effective January 1, 2020, All invoices for goods and services provided to City Divisions must be submitted electronically to apinvoice@toronto.ca by the vendor.  When submitting your invoice please ensure that:

    • Invoices are in PDF format
    • Only one invoice in each attachment (Multiple attachments are acceptable)
    • PDFs have no e-signatures or protection

 

  • Effective January 1, 2020 Invoices that arrive via Canada Post or courier will be returned to the sender.  Do not send statements or past due invoices to this email address. Only current invoices will be accepted.

 

  • City purchases with the use of a credit card/PCard, are not to be sent to Corporate Accounts Payable.  These invoices are considered paid.

 

  • Vendors are encouraged to provide packing slips and/or goods receipt confirmations directly to the ordering Division for goods/services delivered.

 

  • Vendors are to provide backup documentation directly to the ordering Division, not Corporate Accounts Payable.

 

  • Payment Terms:Unless otherwise specified on the invoice, the City will assign payment terms of Net 30 days. Payment terms “Due Upon Receipt” are considered Net 30 days.

 

  • The City will consider offers of early payment discount terms.  It is the City’s policy that discount terms are effective from the receipt date of the invoice at apinvoice@toronto.ca.  Invoices received after 3:00 p.m. are considered received the following business day.  Early Payment terms should be clearly indicated on the invoice and must be a minimum of 15 days

 

  • Direct Deposit:City of Toronto offers secure electronic deposit payments directly to your bank account through our “Direct Deposit” program.   For more information and/or to enrol for this payment option, please email us at FASPDD@toronto.ca