Bylaw enforcement - business licences - stationary business complaints

The City of Toronto requires certain business types to have a permit or a business licence in order to operate. The City will only investigate complaints about a City of Toronto business type that requires a permit or to be licensed by the City.

Municipal Licensing and Standards accepts complaints such as:

• operating without a licence or permit
• poor business practices
• offering services which they are not licensed to offer
• refused services to any person with a disability being guided by a dog or Service animal
• unauthorized rates
• fail to post list of services and fees

For more information on business licensing or to find out what businesses are licensed by the City of Toronto, visit the City of Toronto website.

You can submit a complaint for investigation by Municipal Licensing & Standards about a business that is required to be licensed or is licensed by the City of Toronto by clicking the link below, or by calling 311.

If the location in question does not required to be licensed by the City of Toronto, you should contact, Consumer Protection Ontario.

Further information on Licensing can be found by visiting Toronto Municipal Code Chapter 545 .