Description of Service/Summary:
Catch basins help drain stormwater from streets and prevent flooding. They can sometimes become blocked with debris such as leaves, litter, or ice.
When to Report Catch Basin Request:
- A blocked or clogged catch basin
- Standing water or flooding on the roadway or sidewalk
- A missing or damaged catch basin grate
- Overflowing water during rainfall or snowmelt
Submit a service request online at toronto.ca/311 or call 311.
What the City Is Doing:
The City performs ongoing maintenance to keep stormwater systems functioning properly, including:
- Clearing debris from catch basins and roadways
- Monitoring low‑lying areas for ponding or flooding
- Conducting regular inspections of the sewer system to support drainage performance
- Responding to flooding calls during rainfall and snowmelt events
What You Can Assist:
- Avoid approaching or touching flooded areas.
- Help keep catch basins near your home clear of leaves and debris (only if it is safe to do so).
- Ensure downspouts are not blocked and drain away from your home’s foundation.
- Learn about basement flooding prevention at toronto.ca/BasementFlooding.
Safety Reminders:
- Never drive through a flooded roadway.
- Keep children and pets away from streams and rivers during or after heavy rain.
