Maintenance requests for City Hall, Civic Centres, and City-owned facilities should be made through the Facilities & Real Estate Work Order line. An after-hours emergency option is available.
Non-emergency facilities maintenance requests from City staff can be submitted online on the City intranet.
Non-emergency facilities maintenance request inquiries and follow ups can be emailed to: FMBuildingRepairs@toronto.ca.
If you are not a City staff member, please call 311.
Support (FRED) services include:
- Heating or cooling problems
- Small internal moves within the same office, building, small workstation adjustments (Note: move requests may be beyond base building services and require chargeback)
- Fixing small problems with furniture (such as loose screws, problems with the drawer handles, loose parts, balancing the item, removing arms for both meeting room and office task chairs etc.)
- Signage: replacement signs for wayfinding (includes washrooms and building directories and accessibility
- Dripping faucets, leaking sinks in washrooms or kitchens
- Picture/art hanging, adding name tags and labels
- Overhead light and bulb replacement
- Drawer/desk key replacement and repair
- Office painting and clean-up
