The City of Toronto is committed to creating an accessible and inclusive City where all individuals can use City services, programs and facilities in a way that respects the dignity and independence of people with disabilities.
The City has developed a Statement of Commitment to Accessibility, a Corporate Accessibility Policy, and a Multi-Year Accessibility Plan (MYAP) to help ensure that we identify and address barriers that people may encounter when accessing City programs, services, information and spaces.
Accessibility Complaints/Feedback may include such things as:
- Architectural or structural barriers that result from design elements of a building such as stairs, doorways, the width of hallways and even room layout.
- Information and communication barriers that make it difficult for people to receive or convey information. Things like small print size, low colour contrast between text and background, confusing design of printed materials and the use of language that isn't clear or easy to understand can all cause difficulty.
- Technology barriers that prevent people from accessing information. Everyday tools like computers, telephones and other aids can all present barriers if they are not set up or designed with accessibility in mind.
- Attitudinal barriers, which are perhaps the most difficult barrier to overcome. Some people don't know how to communicate with those who have visible or invisible disabilities or they discriminate against them because of bias and stereotypes. Some people may feel that they could offend the individual with a disability by offering help, or they ignore or avoid people with disabilities altogether.
- Systemic barriers that occur through an organization's policies, practices and procedures if they restrict people with disabilities, often unintentionally - for example, denying access to a person with a service animal.
Feedback or complaints related to accessibility for people with disabilities can be made online or by contacting 311.
If the complaint is about lack of accommodation, discrimination or harassment, residents are encouraged to use the human rights complaint procedure.
