Crisis lines - suicide - depression - telephone support lines - non-crisis mental health services


Crisis Services & Supports

If you need urgent medical or psychiatric attention, need help in an emergency or are in crisis:

  • Visit your local emergency department, general hospital, or call 911
  • Contact 211 Toronto to access the Toronto Community Crisis Service (TCCS)
  • Non-emergency calls for Toronto Police - 416-808-2222
  • Contact a nurse at Telehealth Ontario - 1-866-797-0000
  • Distress Centre of Toronto - 416-408-HELP (4357)
  • Contact a distress centre in Ontario near you. Distress or crisis phone lines are open 24 hours a day. Crisis hotlines offer free, confidential and anonymous telephone counselling and information:
  • *New* Suicide Crisis Helpline call or text 9-8-8
  1. Call 211 or 911 to access the Toronto Community Crisis Service –a new non-police, community-led service which provides mental health support for you or someone you know.  The service is free, confidential and provides follow-up care for those who want it.
    • The Toronto Community Crisis Service (TCCS) is part of the City of Toronto’s commitment to treat mental health crises as a public health issue, not a public safety issue.  
      The TCCS is a community-based service that dispatches trained teams of crisis workers to respond to non-emergency calls from people in crisis and requests for wellbeing checks, using a client-centred, trauma-informed approach.
  2. 211 Toronto - community service agencies - referrals - listing 
    211 service provides Information and Referral (I&R) for callers to community and social services, 24 hrs/7 days
  3. Gerstein Centre:  provides community-based crisis support that reflects and recognizes the needs and wishes of people experiencing a mental health crisis.
  4. Telecare (Mandarin & Cantonese): 416-920-0497
  5. Toronto Withdrawal Management System (detox placement): 1-866-366-9513, 24 hrs/7days
  6. Progress Place Warm Line
    • Warm Line is a confidential & anonymous service for adults (18+). The Warm Line is not a crisis line. Are you feeling lonely, isolated, anxious, depressed, or in need of a friendly ear? Chat online, text or call a Warm Line peer support worker. Call 416-960-9276 or/ 416-960-WARM between 8 pm to midnight or/ 416-323-3721 between 12pm - 8pm
  7. Canadian Human trafficking hotline
  8. SPIDER Program - Specialized program for Inter-divisional Enhanced Response to Vulnerability (Specialized Program for Inter-Divisional Enhanced Responsiveness to Vulnerability) SPIDER’s mandate is to reduce the recurrence of complex health and safety risks and ensure the safe integration and inclusion of vulnerable Torontonians in their neighbourhoods and communities.
  9. Multilingual Distress Line: Provides emotional support, crisis intervention and suicide prevention, intervention & postvention in English, Cantonese, Mandarin, Portuguese, Spanish, Hindi, Punjabi and Urdu, Monday to Friday from 10:00 am to 10:00 pm EST. Phone: 905-459-7777
  10. The Canada Suicide Prevention Service; 1-833-456-4566 (toll-free) 24/7 or visit www.crisisservicescanada.ca or text 45645
  11. TTC Crisis Link
  12. Community Resource Connections of Toronto (CRCT); www.crct.org; 416-482-4103 (in Toronto); Fax: 416-482-5237; Email: crct@crct.org
  13. Local Health Integration Network (formerly CCAC - Community Care Access Centre);  http://healthcareathome.ca/
  14. CORE: www.core-toronto.ca
  15. Suicide Crisis Helpline Call or text 9-8-8. A safe space to talk, 24 hours a day, every day of the year. www.988.ca 
  16. Other 24/7 distress/crisis lines



Seniors

Victims / Rape / Women

  1. Victim Services Toronto: 416-808-7066
  2. Assaulted Women's Helpline: GTA: 416-863-0511, 1-866-863-0511, We provide crisis counseling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year.  We work in tandem with community partners and sister agencies towards bridging gaps in service and identifying emerging issues or trends relevant to the women we work with.
  3. Ontario Victim Services: Victims of crime and their families have access to a wide range of services, including counselling, financial assistance and other supports. 1-888-579-2888, or 416-314-2447 in the Greater Toronto Area
  4. Imani's Place:  A Safe Haven to end domestic violence and human trafficking against women. Imani’s place centers on the experiences of Black Women survivors who are subjected to systemic and domestic violence and are often less likely to be adequately supported. 1-800-507-6860
  5. Toronto Rape Crisis Centre: The Toronto Rape Crisis Centre has a 24 hour crisis phone line for survivors of rape and sexual assault. They will provide court support, accompaniment and advocacy. Face-to-face counselling is free and confidential. Lesbian support, abuse and relationship counselling available.
  6. Assaulted Women's Help Line: Services: (information and referrals to women in up to 154 languages) Callers do not have to give their names and the Help Line does not have call display.

Kids / Youth / Family

  1. Good2Talk (Anonymous helpline for post-secondary students) - 1-866-925-5454, 24 hrs/7 days
  2. Kids Help Phone: The Kids Help Phone provides immediate support that young people need 24 hours a day, 365 days a year. Counsellors answer calls and online questions from across Canada. No matter what the problem or concern, the counsellors will provide immediate and caring support, information and, if necessary, referral to a local community or social service agency.
  3. Catholic Children's Aid Society of Toronto: 416-395-1500
  4. Jewish Family & Child Service of Greater Toronto: 416-638-7800
  5. Native Child & Family Services of Toronto: 416-969-8510
  6. LGBT Youthline (Lesbian, Gay, Bi-sexual & trans-gender)

Drugs / Alcohol / Gambling

  • National Overdose Response Service (NORS): NORS is an overdose prevention hotline for Canadians providing loving, confidential, nonjudgmental support for you, whenever and wherever you use drugs. https://www.nors.ca/ Toll-free 1-888-688-6677
  • The Works - Toronto Public Health's Harm Reduction Program provides programs and services to reduce drug related harms for people who use drugs. To access our services call 416-392-0520. Office hours: Mon-Fri 10:00 am - 5:00 pm, Outreach Van: Mon-Sat 6:30 pm - 11:30 pm, call after 4:30 pm to make an appointment
  • 24/7 Mental Health, Drug & Alcohol and Ontario Problem Gambling Helplines
  • Toronto Detox
  • Connex: ConnexOntario is an information and referral service, focusing on mental health, addiction and problem gambling services in the province. We are here to support Ontarians via phone, web-chat and email 24/7. Our knowledgeable and experienced staff offer supportive listening to help you discover the resources you need from our comprehensive database. 1-866-531-2600

Community Crisis Clinics

  • Scarborough Hospitals
  • Regional and Hospital Based Crisis Program 416-495-2891
    Hours: 24 hours / 7 days service at the General campus, 8:30 am - 11:00 pm at the Grace campus. 
    A multi-disciplinary team who provide effective and timely intervention to individuals who have urgent mental health needs staffs these programs. Located at both General and Grace Campus's Emergency Departments.
  • Outpatient assessment and intervention is available for individuals who do not require an immediate Emergency Department visit but who may need services within a 24-48 hour period. You may access this service by calling the Mobile Crisis Programs:
  • Distress Centres of Toronto: Callers' issues include problems related to domestic violence, social isolation, suicide, addictions, mental and physical health concerns. The Distress Centre offers, as appropriate: emotional support, crisis intervention, suicide prevention, and linkage to emergency help when necessary.

Non-Crisis Services and Supports

  • Family doctor and mental health professionals
  • PFLAG (Parents, families, friend and allies of Toronto's LGBTQ community) 9:am to 9:00pm. Volunteer peer support Line - 416-406-6378

Self-Help Groups