If your bin is missing, please check with your neighbours to see if perhaps the neighbour picked it up in error.
If a bin cannot be found or you have found a bin, or you wish to return a bin you can submit a service request online at Customer Experience – 311 – Toronto at Your Service – City of Toronto.
If you are waiting for a new bin, until the bin(s) arrive(s):
- For recycling: You may use clear plastic bags until your new Blue Bin is delivered
- For garbage: You may use regular garbage bags with City authorized yellow tags until the bin is delivered.
City-issued garbage, recycling, and organic bins remain the property of the City of Toronto and should not be taken to another property.
Bin Return process:
- Your request will be completed within 14 business days.
- The bin pick up will take place on the next business day following collection day.
- It may take two business days to complete. If your bin is not picked up on the first business day following collection, the crew will pick up the next business day.
- Please ensure that the bin contains no waste and is on your private property, but still accessible, and visible to the crew from 7:00 a.m. to 7:00 p.m.
- There will be two attempts to pick up the bin. If your bin isn't picked up during the first attempt, the crew will leave a notice and make a second attempt in 5 business days. Where private property is not available, bins cannot be left out on city property for more than 24 hours.
- If possible, please ensure to have your bin serial # ready when you submit a request. This is located located on the front of the bin, (Examples of garbage bin serial #65G###### and recycle bin serial #35R######)
Bin returns are not for customers who wish to opt out of collection services. If you wish to opt out of collection services see: Garbage collection - policy for opting in - opting out of City collection services - resume - cancel service
Bin Ownership Check process:
- If you would like to check your bin ownership, please have your address or the specific bin serial # ready (found on front of the bin) and call/email/live chat with 311 who can assist with this request.
