Important Notice
Toronto Animal Services responds only to sick, injured or distressed wildlife and stray domestic animals. Do not report common pests such as rats or mice.
Description of Service/Summary:
Toronto Animal Services provides assistance for animals that are visibly suffering or in danger. This includes:
- Stray domestic animals (e.g. dogs, cats, chickens) without an owner present
- Urban wildlife (e.g. raccoons, squirrels, coyotes, birds, skunks, deer, rabbits, foxes, opossums)
Safety Precautions
If the animal is mobile, please monitor it from a safe distance until staff arrive. Do not attempt to handle or approach the animal.
When to Report an Animal
You should report a stray or domestic animal if the animal appears sick, injured or distressed or has any of the following signs:
- Bleeding or broken limbs
- Hit by a vehicle and still alive
- Laboured breathing
- Neurological symptoms (e.g. seizures, unusual aggression, disorientation). For example, foxes are generally not aggressive. If they appear aggressive, such as attacking non-living objects, growling, or snarling, it may suggest neurological issues or other health concerns that require immediate attention.
- Not moving away from traffic or located on a road or expressway
- Animal is trapped or in a location that prevents it from moving
Note:
- Turtles may remain still for long periods. If a turtle appears ill or unresponsive, report it.
- If the reported wildlife or stray animal is mobile, and if possible, keep an eye on it from a safe distance until Animal Services staff arrive.
Information Required When Reporting
To help Animal Services respond effectively, please provide:
- Exact location (address or nearest intersection)
- Your name and contact number
- If the animal is on private property:
- The property owner must be present to allow access
- If the owner cannot remain on site, email animalservices@toronto.ca with:
- The Service Request number in the subject line
- A written statement authorizing staff to enter the property
What to Expect
- Most service requests are completed within two hours. Response times may vary based on:
- Volume of requests
- Priority level
- Available resources
