The City does not sell products or services door-to-door. The City also does not endorse, promote or partner with any companies to sell products or services to residents.
The City may hire contractors, consultants and other companies to carry out work or services on its behalf. However, these companies are not authorized to sell products or services to residents as part of City programs.
Be cautious if someone:
If someone says they work for the City and asks you to buy a product or service, contact 311 to verify the information.
The Government of Ontario has also banned unsolicited, door-to-door sales of certain products and services. The ban includes any company selling water treatment devices, purifiers, filters or softeners. Learn more about the ban from Consumer Protection Ontario.
No one coming door-to-door is authorized to do a health-related test on your water. In Ontario, only fully accredited laboratories are licensed to perform health-related tests on drinking water and results take 24 to 48 hours to process.
Toronto’s municipal tap water is tested several times a day to ensure it meets or exceeds Ontario’s drinking water quality standards.
If you suspect fraud, call Toronto Police Services’ non-emergency number at 416-808-2222 or Consumer Protection Ontario (Ministry of Government and Consumer Services) at 416-326-8800. You can also contact Consumer Protection Ontario online.
Contact 311 if you have a concern or question about the City’s water-related programs and services. You can also submit several water-related service requests online.