A1. Your City of Toronto Login is a simple, convenient way to securely access multiple City of Toronto online services with only one username and password. However, you will need to login in separately for each City service you are accessing.
A2. Certain City services require the collection of information that may be considered personal or private. For these services a login is required to provide enhanced security to protect your information. The City takes security very seriously, it is in place for the protection of information exchanged.
A3. We are currently in the process of transition and therefore, some services may still require a separate, unique username/password.
A4. Yes, your account can expire. Your account will be suspended after two years of inactivity. After 3 years of inactivity, your account will be terminated.
A5. If your account has been suspended, you are able to reactivate your account. If your account has expired and been terminated, then you will need to Create a New Account.
A6. The most common are:
A7. Google Recaptcha is used to protect screens where you can make account changes to your Login account from hacker attacks. Here are some common suggestions should you have difficulty responding:
Official support/help on Recaptcha can be found on Google.com.
A8. Your Username must be a minimum of 3 characters. It is also recommend that you make your Username easy to remember, such as your e-mail address, and that you do not share it with anyone.
Your Password needs to be a strong password. This means it must:
Note: After 7 incorrect attempts at logging in, you will be locked out from trying again for another hour, after which you will be allowed single attempts at logging in. You can always trigger a password reset by clicking on the Forgot your password? link.
A9. If you have forgotten your Password use the Forgot your password? link on the main login page to have an email sent to you on how to reset your password.
Unfortunately, at this time forgotten Usernames cannot be recovered. If you’ve forgotten your Username you will need to Create a New User Account.
A10. These recovery questions and answers are used to help recover your Password if you’ve forgotten it.
A11. Your personal information is protected under the federal Privacy Act. To further protect your information, encryption is used to transfer your data securely over the Internet. Please refer to our Privacy Statement for more information.
A12. The Login service is currently unavailable and down for service. It is currently being worked on and will be back up as soon as possible. Please try again at a later time or go back to the service page and see what other options you may have to get the service you need.
A13. If your issue cannot be found on the FAQ page please wait 30 min and try logging in again. Should the issue persist and you cannot wait, please go back to the service page and see what other options you may have to get the service you need.