We are accepting applications on an ongoing basis. Submit your application for a Call Taker


Toronto Paramedic Services is the sole provider of emergency ambulance response within the City of Toronto. A critical component of our mandate is to maintain and operate a thoroughly integrated Central Ambulance Communications Centre (CACC). This facility, fully equipped with high-end, groundbreaking telecommunications technology, ensures that the public gains immediate access to Toronto’s emergency medical resources.

The smooth and efficient operation of the CACC is entirely dependent on the dedication, expertise and professionalism of the dispatch staff.

Is the Position of Call Taker is right for you

If you are considering a career in this field, the following will give you an overview of our selection process, training programs and additional information which should help you determine if the position of call taker is right for you.

To help determine whether a career in call taking is for you, we have included a self-assessment survey.

Factors to Consider:

  • Being a call taker means participating in a busy, active, constantly challenging work environment.
  • This career requires shift work: 12 hour shifts, days, evenings, nights, and holidays.
  • Mastering state-of-the-art communications technology.

Intake Selection Process

The goal of this process is to identify candidates who possess the core competencies and fundamental skills necessary to become an effective call taker. There are a number of stages involved in the process. (Please note that a candidate must be successful at each stage in order to move on to the next.)