City of Toronto celebrates graduation of 40 new Traffic Agents to enhance congestion management

Today, the City of Toronto welcomed 40 new Traffic Agents who will support the City’s efforts to manage traffic congestion and keep Toronto moving. 

The new graduates completed a comprehensive training program and were recently appointed as Special Constables by the Toronto Police Services Board, empowering them to actively manage traffic under the Highway Traffic Act.  

Traffic Agents are a critical part of Toronto’s Congestion Management Plan and play a key role in managing traffic congestion by:   

• preventing drivers from blocking intersections (“blocking the box”), 

• encouraging pedestrians not to cross when the pedestrian signal displays the red hand,   

• ensuring cyclists follow the rules of the road, and 

• discouraging drivers from illegally stopping or parking including for deliveries or passenger pick-up and drop-off. 

The City now has 60 Traffic Agents who are deployed to some of Toronto’s most congested intersections during the morning and afternoon peak periods to manage the safe movement of vehicles, cyclists and pedestrians.    

More Traffic Agents are currently completing their training and the City is on target to reach its goal of 100 Traffic Agents by the end of the year. 

Additional information about the Traffic Agent program is available on the City’s website.

Quote: 

“There’s nothing more frustrating than sitting in traffic – that’s why we are hiring 100 traffic agents to reduce travel times by up to 33 per cent. This Budget 2025 investment is part of our plan to tackle congestion for drivers and all Torontonians. Congratulations to the new class of Traffic Agents who are stepping up to serve our city! Your vital work in all weather conditions is getting Toronto moving.” 
– Mayor Olivia Chow 

Toronto is home to more than three million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture and innovation and climate action, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information visit the City's website or follow us on X, Instagram or Facebook.