This is the request tab - pickup
Metal items/appliances
Note: Metal items/appliances no longer require a special pick-up request. Starting on September 7, you may place these items out on your regular garbage collection day. Learn more
Household hazardous waste
Have eligible corrosive, flammable, and poisonous household items picked up by the City.
Garbage - missed collection
Available online for residences that receive curbside collection. If your whole street was missed, please call 311.
Recycling - missed collection
Available online for residences that receive curbside collection. If your whole street was missed, please call 311.
Green Bin - missed collection
Available online for residences that receive curbside collection. If your whole street was missed, please call 311.
Yard waste - missed collection
Available online for residences that receive curbside collection. If your whole street was missed, please call 311.
Furniture / bulky items - missed collection
Available online for residences that receive curbside collection.
Don't see your request here? To place a service request that is not yet available online, please call 311 (from within Toronto) or 416-392-CITY (2489).
This is the request tab - clean up
Road - surface cleaning
Request clean-up of spilled construction material, dirt, or mud on a City road (not litter). If this represents a significant safety risk, please call 311.
Catch basin - surface cleaning
Request clean-up of a catch basin (surface covered with leaves or other material) on a City road or boulevard. If this represents a significant safety risk, please call 311.
Don't see your request here? To place a service request that is not yet available online, please call 311 (from within Toronto) or 416-392-CITY (2489).
This is the request tab - fix
Sidewalk damage
Report minor sidewalk damage. If this represents a significant safety risk, please call 311.
Traffic or street name sign - missing or damaged
Report a missing or damaged City street sign. If this is about a 'Stop' sign or represents a significant safety risk, please call 311.
Leaking water line - on private property
Report a leaking water line on private property. To report a leaking water line on public property, please call 311.
Garbage/Recycling Bin - damaged
Report damage to your City-issued Garbage or Recycling Bin and have it repaired by the City.
Don't see your request here? To place a service request that is not yet available online, please call 311 (from within Toronto) or 416-392-CITY (2489).
This is the request tab - order
Garbage and recycling collection calendar
Have a garbage and recycling collection calendar mailed to your residence. For commercial and multi-residential collection calendars, please call 311.
Garbage Bin - new
Order a City-issued Garbage Bin if you do not have one at your new residence. Your name must appear on the City utility bill.
Garbage Bin - additional
Order an additional City-issued Garbage Bin. Your name must appear on the City utility bill.
Garbage Bin - exchange size
Exchange your City-issued Garbage Bin for one of a different size. Your name must appear on the City utility bill.
Recycling Bin - new
Order a City-issued Recycling Bin if you do not have one at your new residence. Your name must appear on the City utility bill.
Recycling Bin - additional
Order an additional City-issued Recycling Bin. Your name must appear on the City utility bill.
Recycling Bin - exchange size
Exchange your City-issued Recycling Bin for one of a different size. Your name must appear on the City utility bill.
Don't see your request here? To place a service request that is not yet available online, please call 311 (from within Toronto) or 416-392-CITY (2489).
This is the pay tab
Provincial Offences Act and other tickets
Pay fines relating to the POA, including by-law and traffic violations, red light camera tickets, notices, and GO Transit parking tickets.
Pet licences
Apply and pay to license your pet. The City's Municipal Code requires that all dogs and cats owned in Toronto be licensed.
Parking permits - temporary
Pay for a one-week, street parking permit and print it for display on your dashboard.
Parking permits - street parking
Renew your existing permit. Entitles residents to park their automobile within a specified area during permit parking hours.
Parking permits - off-street parking
Renew your existing permit. An off-street parking permit is required if you wish to park in your front yard or on part of the City boulevard.
This is the register tab
A-Frame sign permits
Apply for an A-Frame sign permit for your business. The City's Municipal Code requires a permit for A-Frame signs in Toronto.
Recreation programs
Search and register for courses and activities run by Toronto Parks & Recreation.
Library services
Search the catalogue and put books on hold. Log in with your Toronto Public Library card to renew items and more.
Bicycle registration
Add your bicycle to the Toronto Police Services Bike Registry Database, to assist in recovery in case of theft.
Social assistance (Ontario Works)
Apply for benefits under the Ontario Works program. The WAYS system can also estimate your eligibility for social assistance.
Small business services
Enterprise Toronto - Participate in online forums, search the directory and more.
Filming permits
Submit a location filming application to the Toronto Film & Television Office (TFTO) if you are planning to film in Toronto.
Lobbying activity
Use the Lobbyist Registry to record communication with City public office holders for lobbying purposes, as the City's by-law requires.
Toronto greeter program
Volunteer as a greeter or book a visit with "TAP into TO!" - Toronto's greeter program.
Live Green Toronto
Sign up to receive your Live Green Toronto Membership Card for exclusive offers and discounts. You can also apply to be a volunteer.
E-updates and news feeds
Get news as it happens. Subscribe to e-mail updates and RSS feeds on a variety of topics.
This is the Information tab tab
Track your service request
What is this?
Enter the reference number that you received from 311 (by phone or e-mail) and click "GO" to check the status of your service request.
You can also get status updates and additional information by calling 311.
Track your service request
Online tracking is temporarily unavailable. To track your request, please call 311 with your reference number.
Contacting 311
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
(can be used within Toronto if you can't reach 311)
TTY customers: 416-338-0TTY (0889)
Fax: 416-338-0685
E-mail: 311@toronto.ca
We have recently expanded the services we offer, therefore e‑mail response times may be upwards of 72 hours.
Always call 911 for emergencies.
Feedback:
- Complaints/comments about 311 service or staff
- Rate our self-service requests (see the ‘Request’ tab)
- Connect with us on Twitter @311toronto
Helpful hints
- Before contacting 311, see what People are Asking
- For more about how 311 works, check our 311 FAQ
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