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Bylaw enforcement - noise complaints

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If you wish to file a complaint about construction noise that is in contravention of the noise bylaw, you can submit a service request online at http://www.toronto.ca/311, or call 311.

If you wish to file a complaint about other types of noise in contravention of the noise bylaw, please call 311 to submit a service request.

In order to investigate any complaint, it is helpful if Municipal Licensing & Standards (ML&S) has the actual street address that the noise is coming from (point of reception). The City may then send the occupants of the property/the owner a Notice advising them that neighbours are being disturbed by their actions and of the possibility for further action through court action if the disturbance does not cease.

Once a Notice of Violation has been issued, or for the purposes of complaint qualification, it may be necessary for the complainant and any other inhabitant who is being disturbed to complete a noise log.

For noise complaints in City parks see: Bylaw enforcement - in a City park

Toronto Municipal Code Chapter 591 - Noise

The Noise bylaw has the following sections within the Chapter:

  • General prohibitions
  • Specific prohibitions: loudspeakers and other amplified sound, construction
  • Specific prohibitions (point of reception): vehicle noises
  • Prohibitions by time and place
  • General limitation on sound levels due to stationary sources:
  • Limitation on sound levels for residential air conditioners
  • Disturbing religious ceremony in a place of worship
  • Exemption: public safety and highways
  • Railway whistles

City website information on noise standards

After Hours noise complaints
At this time ML&S officers do not work at night/shifts. However, in some instances (when warranted as part of an investigation) an ML&S officer will make arrangements to conduct an inspection during the evening/early morning/weekends. These arrangements are generally made after direct contact with the complainant and/or submission of noise logs.

Some of the more common types of noise that may require follow-up by the ML&S officer includes construction during prohibited times, mechanical source of noise (involving noise readings) and disturbances caused by entertainment establishments/other businesses.

  1. Excessive Noise
  2. Air Conditioners
  3. Apartments - Rental Units
  4. Car Alarms
  5. General Construction
  6. Garbage & delivery trucks
  7. Snow clearing equipment
  8. Powered devices - leaf blowers - lawn mowers
  9. Loud Music
  10. Entertainment district - Yonge-Dundas Square
  11. Zones
  12. Vehicle - motorcycle noise

Statutory Holidays exist on the federal level, celebrated in every province and territory. Statutory holidays as it relates to noise complaints are as follows:

  • New Year's Day
  • Good Friday
  • Canada Day
  • Labour Day
  • Christmas Day

For more information about the bylaws enforced by Municipal Licensing & Standards, visit the City of Toronto website.