Counter service reopening plan: City of Toronto counter service reopening plan – City of Toronto

BuildingFloorDivisionServicesRe-Opening Date / StatusAppointment &/or  Walk-in ServiceNo. of Wickets OpenedCounter Operating Hours
(2m distance)
SCCMain FloorRevenueProperty Tax, Utility, Parking09-AugWalk-in28:30 – 4:00
EDCEnterprise Toronto07-SepAppointmentTBDTBD
2ndFloorTransportationConstruction Permits09-AugWalk-in18:30 – 4:30
5thFloorParksClient Services09-AugWalk-in18:30 – 4:30
Forestry09-AugWalk-in18:30 – 3:00

For location, accessibility, hours, map, please visit the City of Toronto website.

Parking: Metered street parking available along Borough Drive. Public access to Civic Centre lot for special events ONLY after 5:00 pm M-F and all day Saturday & Sunday. (no overnight parking)

Driving: from 401, exit at McCowan, south to Town Centre Court, turn right, at 4-way stop, go straight through and follow bend in road - 2nd parking lot on right with kiosk and attendant (Can Park lot). From Ellesmere eastbound, take first entrance west of McCowan / Westbound: Take first entrance east of Brimley, turn right on Borough Dr. and then left on Town Centre Court to parking lot.

Scarborough Civic Centre

Basement: Mail Room, Shipping/Receiving, Facilities Management

First Floor:

  • Committee Rooms M1 & M2 (City side), E3 & E4 (Board of Education side)
  • Council Chambers (Meeting Hall)
  • Employee Assistance Program
  • Enterprise Toronto
  • Human Resources
  • I&T
  • Members' Lounge
  • ML&S - Mobile Business Investigations
  • Security
  • Rotunda
  • Wedding Chapel
  • Tax & Water

Second Floor:

  • Councillors Offices
  • Right-of-Way Management (permits)
  • Technical Services (Development Enginieering, District Engineering Services)
  • Toronto District School Board (TDSB) Information Desk ( North Side )
  • Traffic Operations
  • Traffic Planning
  • Works Records
  • Municipal Licensing & Standards Enforcement

Third Floor:

  • City Clerk - Registry Services
  • Planning & Building Customer Service Counter
  • Municipal Licensing & Standards
  • Board of Education - Transcripts (North Side of Bldg.)

Fourth Floor:

  • City Planning
  • Fire Services

Fifth Floor:

  • Parks, Forestry & Recreation (Registration & Permits, Support Services)
  • Culture


  • First Floor: Dental Clinic, Health Clinic
  • Second Floor: Public Health, Meeting Rooms