Front or side door collection requirements:

  • You must be registered in the program
  • Garbage must be placed out at the agreed upon location on the correct day/week
  • Garbage must be out by 7:00 a.m. for day time collection and after 6 p.m. and before 9:00 p.m. for the curbside night schedule
  • Garbage must be accessible
  • City issued bins must be used
  • Material that is prohibited will not be collected (i.e. grass clippings, construction or renovation waste, etc.)
  • Bungee cords and tie downs must be removed
  • Recycling put out in open boxes/cartons will not be collected
  • Overflow or excess recycling material: The City encourages residents who consistently have overflow recycling to order a larger bin. Wherever possible, we would like all materials to be in the Blue Bin. In the event that you have excess or overflow recycling that they cannot be keep stored until the next recycling collection day, the following guideline will apply:

    • Overflow recycling should be placed out in clear/light blue plastic bags as outlined on the waste collection calendar and placed beside the Blue bin.

    • Cardboard should be broken down and placed in the Blue bin to aid in automated collection. In situations where the cardboard will not fit into the Blue Bin, you must flatten and bundle the cardboard with string or twine to a maximum dimension of 75X75X30 cm (2X2X1 ft), otherwise the bundles will not fit into the opening of the truck. No exceptions can be made to this requirement. You can also take it to a Drop-off Depot. For more information, please visit the website.

    • Overflow recycling must fit into the recycle Blue bin, for reload, in order to be collected. Overflow that does not fit into the bin, will be left a sticker advising of this.

If it is not collected by the next morning, contact 311 to submit a service request.

If it is still your collection day and all of the above collection requirements have been met and the rest of the street was collected, contact 311 to submit a service request.

If your collection day has passed, and all of the above collection requirements have been met, contact 311 and a service request will be submitted.

Check the Waste Wizard website for garbage set out requirements.

Front or Side Door Collection Front or side door collection of garbage, recycling and organics is only provided to those residents who are not physically able to carry their materials to the curb and who do not have an able bodied person living with them who can take the materials to the curb. (Eligibility is not age related)

Yard waste, oversized and metal items (including large appliances and furniture) are NOT eligible for front/side door collection. These items are collected at curbside only.

Contact 311 if you would like an application form mailed to you. This application must be completed and signed by your physician.

Note: If the application is approved, it will be subject to an annual review and the service may be terminated if the conditions no longer apply.

If it is still your collection day and the rest of the street was NOT collected, expect collection to be completed by the end of the day.