The pipes in your home can freeze in cold weather. This can leave you with no water or cause your pipes to burst, leading to expensive property damage.

Additional information may be found on the City of Toronto's website at for the following:

  • Understanding your water service pipe
  • Steps to help prevent your pipes from freezing
  • What to do when the temperature drops well below zero
  • If you have no water - how to thaw frozen pipes in your home

If you turn on your taps and have no water, the pipes in your home may be frozen. Likely places for frozen pipes include against exterior walls or where your water service pipe enters your home through the foundation.

If you are unable to thaw your pipes or locate the frozen area, or it is not accessible, you may wish to contact a licensed plumber for advice.

You can call 311 to submit a service request for investigation, and someone from the City will come to investigate.

Please note that frozen pipes on private property are the responsibility of the homeowner.

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