Toronto Water Customer Care
Phone: 416-338-1616
Office hours: Monday to Friday from 7am to 3pm*

  • Option 1: to report a new issue, you will be forwarded to 311
  • Option 2: Water Meters
    • (calls received after 3:00 p.m. will be directed to voicemail, please leave a message, calls will be returned in priority order on the next business day.)
  • Option 3: Watermain or Sewermain rehab inquiries
  • Option 9: to repeat the menu above

For after hours emergencies: Phone: 311

*Should you wish to pick up a meter, please call ahead first. Please note that the City is not responsible for leaks to pipes or the main water shut-off valve. If one of these items is leaking, you may wish to contact a private plumber.